The customer service was excellent. The waiting time was kept to the minimum, and they kept me in the loop with the progress of the service. I highly recommend Lexus of Canberra. Very professional and knowledgeable employees. Explained everything!!
Thank you Paolo, Mikkel and Jason. From the time I enquired about the Lexus the team has accommodated all my requests - eg. borrowing cars and they have made the whole process a very enjoyable experience. I am off to enjoy my new car and all it has to offer. Thanks again!
Mick is a very friendly and professional salesman. He kept in contact with me continuously by phone, text and email. He was willing to spend time with me on test drives and explained all the fantastic features of the Lexus UX 200 in detail. He was patient and I did not feel pressured. I was very happy with the service that he provided.
I recently purchased Lexus number 5 from Lexus of Canberra. Everyone involved in my transaction provided the highest quality service in all respects. In three years time I will return to replace my current vehicle. Well done team!
I have always had good service from Lexus of Canberra, even when I had my Lexus 200h hatchback a few years ago. I returned to trade in my current Prius and was given excellent service in choosing another used car. I loved the fact that when I went to collect my new car, Lexus of Canberra had put a cover over it, with an enormous red bow on the bonnet and a Congratulations sign beside. The After-Sales service has been great too, particularly as the operation of the new car is quite intricate.
The team at Lexus of Canberra were amazing! The sales team were more customer specialists, not trying to sell me a car, but giving me all the information I needed. Thank you Lexus of Canberra.
Thank you to Lexus of Canberra for our new vehicle. The whole ordering and delivery process was very smooth and professional.
My experience was great! Great communication and feedback. I have also had outstanding follow up service. Would highly recommend to others.
Thank you Mikkel and Lexus of Canberra for always delivering the ”wow factor” when we purchase a car.
This time the car was for my daughter who was blown away by your service and making her feel special. You have done it again.
Excellent customer service from Paolo Facundo. He kept me up to date with the arrival of my new car and it was a pleasure dealing with him.
Service was excellent and very efficient. I highly recommend Lexus of Canberra. It is the 2nd Lexus I have bought from them and have been very happy on both occasions.
The service I received was excellent. 10/10 thank you!
Bonni & Mirabel
Staff were very efficient, courteous and provided me with good service. Thank you.
Perfect, very helpful even after purchase 10/10
George & Dora H.
As soon as we stepped into the Lexus dealership, we were greeted immediately by Paolo with his very friendly and welcoming attitude. He listened to what we wanted and assisted immediately, nothing was a problem. Even when we decided the car was out of our price range, Paolo was still courteous and helpful, regardless. Needless to say, he came back to us with an offer, and the purchase of the car was made as easy as possible, considering we weren't from Canberra, with Paolo's assistance. We found the customer service at Lexus of Canberra fantastic, even when I was just sitting inside on the lounge out of the cold, all the staff inside were friendly and courteous, even though they hadn't made a sale. Paolo's customer service was excellent. Thankyou, Dora H.
Lexus of Canberra was a delight to deal with and having visited other dealerships in Canberra recently I can say that the service I received from Lexus of Canberra and Jason Holyoake was outstanding. Jason in particular was great to deal with and navigated the purchasing process for me with minimal stress and made it a great experience. I will definitely look to do business again with Lexus of Canberra.
Carthigesu & Aathirai
Friendly Staff and Excellent Service, thank you.
My experience with Lexus of Canberra was very positive. Both Jason and Mikkel went out of their way to offer superior customer service and ensured that the delivery of my new Lexus UX200 was faultless. I would highly recommend Lexus of Canberra and should I decide to buy another Lexus I will definitely forward my business to them in preference to some Sydney dealerships. Lexus of Canberra has a much more personal approach to their customers they don't just sell you the vehicle they follow up to ensure that all is as expected. Having purchased other Lexus and European cars I found their manner in helping and providing back up assistance very refreshing.
My experience with Lexus of Canberra was fantastic. Great staff that are willing to help. I got a great deal on my RX 200t. Thanks to Paolo and the team at Lexus of Canberra for a very pleasant experience.
Great customer service, went beyond our expectations in delivering our vehicle to Sydney! Tow truck, driver Tony from Euro Tow was extremely professional. My Recommendation is that other dealers learn from Lexus of Canberra on how to secure sales & the professional follow up customer service. Would not hesitate to Recommend Mikkel & his team to anyone in the market for a Lexus! Thanks again.
This is the third vehicle that I have bought from Lexus of Canberra. I keep returning because of their professional service and the quality of the Lexus vehicles.
Very happy with the service provided by Lexus of Canberra. Very prompt replies, and queries resolved speedily. The car was delivered on time with excellent run down on functions.Will surely recommend to friends. Great experience!
Paolo is the best Sales Consultant I have ever been involved with. Over my time buying vehicles I have had some poor service experiences but for the past two months Paolo has kept me well informed with the sale of my NX.
The purchase of my car was made a whole lot simpler with the assistance of the friendly, helpful, product knowledgeable team at Lexus of Canberra.
Exceptional service from the moment you walk into the showroom to collecting your new vehicle.
I am really happy with my purchase and the excellent service provided by the staff. I certainly recommend Lexus of Canberra for anyone who has a requirement of buying a family car. Thank you for your amazing customer service and I am proud to be a part of Lexus family now!
Charles F & Akiko S.
Very happy with my new Lexus NX 300. Lexus of Canberra certainly exceeded all expectations. Our Sales Consultant, Paolo Facundo made sure I knew how everything worked and made sure everything was set up properly in my new Lexus. He even paired my phone to bluetooth for me and rang me next day.
Jason and the team at Lexus were extremely professional and helpful in all aspects required for the purchase of my vehicle.
Our previous Lexus was maintained by Rohan and the Lexus service team for nearly 10 years. Throughout this period the car and the service provided by Lexus of Canberra were both first class. Having decided to replace our much loved IS 250 with an SUV we considered a number of European and Japanese options before coming back to Lexus for an RX 350L. We took delivery of our magnificent vehicle last week and continue to be amazed by the quality and features of the car. We would like to thank the Lexus of Canberra Sales Team (Mikkel, Rosa, Jesse and in particular Paolo) for their very professional yet personable approach to dealing with us over nearly four weeks. Paolo was very attuned to the different requirements and reservations that we expressed and was always able to describe and demonstrate the capabilities of the car without overwhelming us with too much detail. Thanks guys and we look forward to at least another 10 years of your support.
Very happy with not only the product Lexus has produced but also the sales experience we received during the process of our purchase. We would be happy to recommend to anyone the Lexus experience. Thank you.
I found Paolo to be very informative, interested in what I needed and also assisted in every aspect. The explanations he gave of the workings of the vehicle were based on my basic knowledge of mechanics which was excellent. He made us feel valued at every point.
My recent purchase was handled very professionally by Paolo Facundo of Lexus of Canberra. He shows he has a good knowledge of his vehicles and was very helpful and patient throughout the whole process. I thoroughly recommend Lexus of Canberra dealership, and will certainly keep them in mind when planning a change for my next vehicle.
This is my 4th Lexus and I am always happy with my service at Canberra.
I am very happy. They are wonderful there.
Outstanding customer service and a faultless product in the RX 350. The overall product and service offering is superior to its European competitors in every way.
We all know a Lexus drive is 5 star but it's always a bonus when you get great, polite customer service. Thank you Troy (Sales), Alex (Finance) and Tim (Sales) for all your patience with me. I really do appreciate it!
Loving my car!
This is my second Lexus and I am very happy with the service that I get, and especially the loan car provided. I recommend Lexus to everyone all the time.
Great service from the beginning! I was very well looked after by the whole team and was very happy with the car and support I received when purchasing. A very special thank you to Paolo and Jason for all their personalised help. I would definitely recommend the team at Lexus of Canberra.
Lexus of Canberra were outstanding when we purchased our car. They were very helpful and extremely easy to deal with. I felt like I was a very valued customer and I look forward to dealing with them in the future.
Troy was really good. I came in with 2 noisy children and they didn't seem to mind, they made it all really easy, and I am very happy.
I had the pleasure of buying a used Lexus IS350 from your dealership in late March 2015. Troy handled the sale - he discussed several vehicles with me and took me for a test drive in the car I actually bought.
I found Troy to be a consummate professional, who combined with a fine balance of knowledge and expertise about the Lexus brand with the right amount of personal warmth. Troy helped to make the purchase a pleasant and professional experience. Subsequently, my husband and I followed up on a couple of minor issues with Troy in April, and we were happy to find that he continued to show us the same level of care and support. So now we are looking forward to buying our next car!