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TESTIMONIALS

Over the years, our Lexus of Canberra team has earned a solid reputation for providing top customer service in both sales and vehicle maintenance, whilst we're not perfect we strive to do the best we can. You can rest assured knowing that when you decide to purchase a new or pre-owned Lexus, our team will have you covered.

We would like to share with you some of the testimonials our customers have shared with us below.

Robert
Abby provided excellent advice and service. She was able to explain and demonstrate all the features of the car. We were very impressed with her product knowledge and communication skills. Abby worked a miracle. We drove our new car away 3 days after our initial inquiry.

Mary
It was an amazing experience with Lexus of Canberra. Abby and Mikkel were very understanding and went the extra mile to help us. Although we were confused about the choices and changed our decisions in between Abby and Mikkel were very patient and gave us the time we needed to make a choice, while we were using their loan car. We never feel pressured or pushed by any staff there which was very impressive when compared to other car dealers. Everything was organized based on our availability and they were very flexible. Keep up your excellent work!!!

Dung
Lexus of Canberra made the process of purchasing a car very easy. Kevin was excellent to work with - he was attentive, understanding of our needs and did not put any pressure on us to buy. Thank you Kevin and the Team at Lexus of Canberra.

Ting
Very good and professional services, Thank you Kevin and Fernando. And we love the new Lexus NX300.

Raymond, Tina & Kelvin
We were incredibly pleased with the service from Paolo. He was very helpful in many ways and made sure we picked the right car. 

Minu
We purchased our first RX350 from Lexus Canberra today. Special thanks to Mr. Abhinav Tyagi for his suggestions and support that helped us in making the right choice.

Rob
I was extremely pleased with the service that Mick provided to me. It is the second car that I have purchased through Mick and his level of service to the customer is first rate.

Armin
I just purchased a BMW 4 series from Abhi. He was great to deal with. From beginning to end he was absolutely amazing! 

Fank & Stephanie
We would like to express our gratitude to Lexus Canberra. They listened to our needs, were patient with our requests and ensured that we choose the right vehicle. A special mention to Abhi Tyagi who personally looked after us. We couldn't be more satisfied with the professional service we received and of course our brand new Lexus. Thank you Lexus Canberra.

Marc
Minimal fuss approach to getting into a used car.

Rob
As a second time purchaser and a long term regular maintenance client of Lexus of Canberra I was once again very pleased with Mick's down to earth and no nonsense approach to my recent purchase of an IS300 F Sport. This suited me perfectly and the whole deal from an initial viewing to delivery only took a few days. Overall I am very pleased.

Geoff & Elaine
Paolo was very obliging. He was careful to explain things clearly. We were made to feel welcome at the dealership.

Mary
Thank you Michael and Shivanta for being such a great team and helping me buy my new car. Both of you made the process so easy and fun. I am enjoying driving my new Lexus!

Anthony & Penelope
Our experience at Canberra Lexus was outstanding. Paolo Facundo was excellent as a salesperson and was very patient and informative talking us through the many features of our new RX350 Sports Luxury. Thank you for a wonderful experience, we look forward to many years of happy motoring.

Mr & Mrs Lee
We bought our first Lexus with Michael Gerstenberg's assistance. It was the most pleasant experience ever! He is very kind, professional, caring, and attentive to detail. If you would be interested in buying a Lexus, go see Michael at Lexus of Canberra, and he will deliver a superb service. Michael, thanks so much!

Dale
Excellent service and great communication, I could not fault Paolo, Shiv and the team. I highly recommend Lexus Canberra to anyone considering buying one.

Mary
Thank you Michael and Shivanta for being such a great team and helping me buy my new car. Both of you made the process so easy and fun. I am enjoying driving my new Lexus!

Anthony & Penelope
 Our experience at Canberra Lexus was outstanding. Paolo Facundo was excellent as a salesperson and was very patient and informative talking us through the many features of our new RX350 Sports Luxury. Thank you for a wonderful experience, we look forward to many years of happy motoring.

Mr & Mrs Lee
We bought our first Lexus with Michael Gerstenberg's assistance. It was the most pleasant experience ever! He is very kind, professional, caring, and attentive to detail. If you would be interested in buying a Lexus, go see Michael at Lexus of Canberra, and he will deliver a superb service. Michael, thanks so much!

Dale

Excellent service and great communication, I could not fault Paolo, Shiv and the team. I highly recommend Lexus Canberra to anyone considering buying one.

Garry & Helen
We took delivery of our car from Lexus of Canberra today and are delighted with whole buying experience. Michael treated us with respect, was honest, informative and at no point did we feel pressured. We unreservedly recommend the team at Lexus of Canberra to anyone interested in looking for a new car. 

Ed & Jeanne
We recently purchased a car from Mike and Shiv at Lexus of Canberra and we’re very pleased with the efficient and friendly service we received. Within a few days of deciding on our purchase, the car was detailed and ready for pick up and presented beautifully. 😊

Mohamad
Michael was so helpful, friendly and approachable from beginning to end. He provided me all the valuable information I needed to make my final decision in buying my car. I couldn’t be happier, and I give him a 10/10 in all aspects ️ I would recommend him to my friends, family and colleagues. Thanks Michael! 

Abdullah

Went to a couple of Dealership but purchased a car from the team at Lexus of Canberra. Not because they were good at selling, but because they cared about what I wanted. It was great to be looked after by a vibrant professional team; especially Michael who was honest, transparent and made everything easy starting from choosing the car, contracts, maintenance and all the way through to driving away the car. Great experience and service all round.

Allan & Ilene
We had a great experience at Lexus Canberra. Paolo, Shiv and Mikkel are all amazing. They helped us find the perfect car for us and we are very happy. Thank you!

Roberta
Thanks to Mikkel for looking after me/us. As a single mum it is important not to be left without a vehicle, I was looked after very well while anticipating the arrival of the new beast. We love the comfort, safety and technology! Thanks again for keeping us up to date on the arrival. My boy totally hates photos, the Christmas family photo might be a bit of a challenge this year lol.


Zac
Paolo and the staff at Lexus were friendly and professional. They made the process of buying my new second-hand car enjoyable and stress free!

Nirmalie & Bhathiya 
Very caring and friendly team.

Richard & Rosemary
"My experience at Lexus Canberra was exceptional. Michael Gerstenberg was very profession right from the time I entered the show room and expressed interest in purchasing a Lexus. He kept me informed throughout the process whilst the vehicle was being shipped from Japan and the handover was amazing showing a great deal of patience and professionalism. I look forward to being part of the Lexus client group over the coming years."

Andy
'Everyone was very helpful.'

Liz & Sam
 "My experience with purchase of new Lexus was good, certainly 5 star Service, Paulo Facundo gave me the information I needed , cheerfully answering many dumb questions! guiding me through the purchase. Must say all your staff from Manager down are pleasant, & helpful, Myron is like an old friend. My late husband purchased previous Lexus having fallen in love with it in Japan, my son drove one and we also visited a Car Expo in Osaka, I was not convinced it was a sane choice at his age..... Now I am at that same age myself! Am sure my Sydney family will enjoy driving my first Lexus, feel sad to see it go, know my grandchildren will be safe with Lexus technology. I drove many long solo trips, always felt safe driving my Lexus with proven reliability and comfort. My late husband also believed Air conditioning/heating was far superior to European bands. Thank you all for good service."

Meaghan & Grant

'I cannot commend the team at Lexus of Canberra highly enough. The whole team were fantastic to deal with and made the experience of purchasing a new car a lot of fun. In particular, we want to acknowledge Mick and Shiv. Thanks everyone! '

Tim

 'Very good service! '

Zdravko & Kristina
'Michael Gerstenberg was absolutely amazing. His knowledge and customer service was excellent and this type of service is what will make us recommend Lexus to anybody'

Geoff & Jeanette
We were very pleased with the service we received at Lexus Canberra. The staff were very polite and helpful. The information about our new car was very detailed, but we may need a bit more help to remember everything. We are very happy to recommend Lexus Canberra.

David & Debra
Everything has been perfect! The service we received in buying and picking up the car was fantastic and the car is amazing. We are loving it.

Felomina
Very helpful staff and friendly service. The Lexus Canberra sales team made the whole purchase experience enjoyable and very easy. We would recommend them to anyone who is interested in purchasing a Lexus vehicle.

Deb & Warren
Very happy with the purchase of my new Lexus UX250h. Michael at Lexus of Canberra was very helpful and friendly. He was able to address all of my questions and concerns.

Wally & Stefanie
Thanks Lexus!! Our experience was five star service. Driving home for the first time in our Lexus was luxury on wheels what a smooth and quiet ride. Looking forward to many years of owning and driving our beautiful new Lexus. Thanks Paolo excellent salesmanship.

Hien & Linh
Thank you for selling us a beautiful car with a great price. We are so happy that we have made the right choice to buy this car. The interior and exterior of the car look attractive, the audio sound is superb. The safety features built into the car are excellent The service at Lexus Canberra is excellent. I felt welcome while viewing the car.

Baolin & Chang
Very happy with great service 

Geoff
Lexus of Canberra was an excellent experience for us in the purchase of our NX300. Our salesman Michael was very attentive, polite and most professional in his discussion with us with options and answering our questions. The Canberra showroom is very well set up, with a clean and user friendly guest area. We look forward to having a very good relationship with Lexus. Thank you

Janelle
The service we received from Lexus of Canberra was excellent, first rate.

Kim & Myung
All of Lexus staff were really helpful and friendly. I and my wife also enjoyed chatting with salesmen. I strongly recommend everyone. I would love to visit for another Lexus later on. 

David & Jenny
Absolutely excellent customer service we couldn’t have been happier with the way Lexus handled our inquiry about a new car and the patience they had while we organised financing and the like. Paolo in particular has just been outstanding. He’s not too pushy he’s a very good listener and he made the whole experience thoroughly enjoyable. We are looking forward to working with Paolo as we grow to know our new car.

Natalie
Very happy with the sales service from Paolo.

Natalie K.
Paolo was lovely to deal with, very helpful sending me lots of photos so that I could purchase from interstate. He even came in on his day off to deliver the car to me. Very happy customer. Thank you to Lexus Canberra on a hassle free transaction. 

Thomas
Paolo suggested all the practical options for my new UX200 and great orientation during delivery. Great service.

Mohan
Although I was to receive the car last Friday, due to some transportation issues it was received today. I was kept informed and the sale executive Paolo did a good job to organise the delivery today. I would recommend Lexus Canberra to others for sure.

Dr Ken
Fantastic my first new car Great introduction to car from Paolo and he has offered to follow up with me if any issues Hope the great service continues.

Brian & Helena
Hi Paolo, Thank you for all your help this morning. We benefited greatly from your knowledge in helping us purchasing our lovely new Lexus. We drove home fairly confidently, but are still learning how to use all the wonderful features. However, there were enough to keep us on the straight and narrow !! Best wishes from Helena and Brian

Sally
One of the best experiences We have had with a car dealership. Our salesman went out of his way to make the deal happen. Very happy customers!

Gess M.
Thank you Mikkel and Lexus of Canberra for always delivering the ”wow factor” when we purchase a car. 
This time the car was  for my daughter who was blown away by your service and making her feel special. You have done it again.

Les & Jeanette
Good afternoon Lexus of Canberra I wish to convey to you and in particular Paolo the five star rating for the experience which ended with my purchase of a hybrid NX 300. The experience was positive from the moment of the entry to the Showroom to exit with the car. Paolo was courteous, delivered informative knowledge to our enquiries and was very efficient in all correspondence and dealings throughout the delivery period. Thank you very much and we are looking forward to many years of delightful driving.

Embassy of Brazil
The experience was great! Paolo was a great dealer and everything was smoothly and nicely done!

Glenn B.
I was very pleased with the overall service I received from Lexus of Canberra. From my first contact with the Sales Consultant Paolo, I knew that I would purchase a vehicle from this dealership. Paolo knew his product and explained all the features that the different models had to offer without being a PUSHY Sales Consultant. He listened to my requirements and offered great advise as to which model would best meet my needs. I originally thought the Luxury model was what I wanted but with great advise from Paolo, I ended up with the Luxury F Sport, which I am thrilled with. I will certainly recommend Lexus of Canberra and in particular Paolo to all my friends and colleagues. Just on a side note to this, I was amazed that the day after I picked the vehicle up, Paolo phoned me to see if I was happy with my vehicle and if I needed any help with any of the many options this vehicle has. Great job Paolo and Lexus of Canberra! Thank you.

Karyn G.
We had a wonderful experience in purchasing our new Lexus UX. We have always been extremely happy with out Lexus IS200 so when looking for a new car it was an easy choice to return to Lexus of Canberra. Paolo and Jason provided excellent professional service. Nothing was a problem and we were kept well informed on the delivery of our new car. Thank you Paolo and Jason.

Maria M.
My experience at Lexus of Canberra was a pleasant one. Paolo was very helpful and so was everyone else. I'm sure that we will keep in contact and they will still be very helpful to us. Thanks again for the great service.

Doug & Penny
Our experience of purchasing our new IS300h luxury Lexus was a very easy and streamlined process. Paolo from the Phillip dealership provided us with options of vehicles, financing options and was professional in his approach in every aspect. Thank you.

Matt & Jodie
The Team were fantastic They went above and beyond, kept us updated with delivery times Fantastic service and highly recommend From initial email all the way through to delivery of our new vehicle to our door 5 hours from the dealership Awesome effort.

Sergey & Lilia
We are very happy and would like to say huge thanks to all team of Lexus of Canberra and especially to Paolo and Jason, who were helping us with the purchase of new UX200. They were very friendly and accommodating, answering all questions about the car, after sale support and financial services available. Very enjoyable experience and highly recommended.

Hong & Mang
Great experience thanks to the personalised service Paolo provided throughout the entire process. he made everything so easy and nothing was ever a problem. Thank you Paolo! 

Alexandru
Has been a pleasure doing business with you guys !

Dianna H.
Mikkel was absolutely wonderful in all aspects. He was very professional & most of all he always answered my calls & emails no matter what time of the day or weekend. Pleasure to deal with and I rate very highly.

Emmanuel
The Lexus staff members were so supportive from the start of the process to the actual delivery of the car. Excellent job.

Cleo Z.
Michael has been a delight to talk to and made the process so simple for us. We are from Sydney, all discussions and paperwork were done through emails and phone calls. When we arrived at the Lexus, the car was well ready to be picked up, we have simply done the inspection and signed the last bit of paperwork, had no issues at all! Was a great experience!

Alicia & Bryan
The whole experience has been wonderful, from the initial purchasing process to the after-sales service. At no time during our selection of a car did we feel pressured by Jason Holyoake or the rest of the team. Plenty of time to quietly think through our options, styles, colours etc. Jason matched his knowledge of the cars he was selling with a friendly open approach. After the sale he was still in contact with us ensuring that we were satisfied with our purchase. I thoroughly recommend Jason and the rest of the team at Lexus Canberra to anyone thinking of purchasing a vehicle.

Mazz Y.
The customer service was excellent. The waiting time was kept to the minimum, and they kept me in the loop with the progress of the service. I highly recommend Lexus of Canberra. Very professional and knowledgeable employees. Explained everything!!

Megan
Thank you Paolo, Mikkel and Jason. From the time I enquired about the Lexus the team has accommodated all my requests - eg. borrowing cars and they have made the whole process a very enjoyable experience. I am off to enjoy my new car and all it has to offer. Thanks again!

Lorraine B.
Mick is a very friendly and professional salesman. He kept in contact with me continuously by phone, text and email. He was willing to spend time with me on test drives and explained all the fantastic features of the Lexus UX 200 in detail. He was patient and I did not feel pressured. I was very happy with the service that he provided.

Ian T.
I recently purchased Lexus number 5 from Lexus of Canberra. Everyone involved in my transaction provided the highest quality service in all respects. In three years time I will return to replace my current vehicle. Well done team!

Caroline C.
I have always had good service from Lexus of Canberra, even when I had my Lexus 200h hatchback a few years ago. I returned to trade in my current Prius and was given excellent service in choosing another used car. I loved the fact that when I went to collect my new car, Lexus of Canberra had put a cover over it, with an enormous red bow on the bonnet and a Congratulations sign beside. The After-Sales service has been great too, particularly as the operation of the new car is quite intricate.

Khalil T.
The team at Lexus of Canberra were amazing! The sales team were more customer specialists, not trying to sell me a car, but giving me all the information I needed. Thank you Lexus of Canberra.

Graham R.
Thank you to Lexus of Canberra for our new vehicle. The whole ordering and delivery process was very smooth and professional.

Jonathan F.
My experience was great! Great communication and feedback. I have also had outstanding follow up service. Would highly recommend to others.

Susan T.
Excellent customer service from Paolo Facundo. He kept me up to date with the arrival of my new car and it was a pleasure dealing with him.

Mark P.
Service was excellent and very efficient. I highly recommend Lexus of Canberra. It is the 2nd Lexus I have bought from them and have been very happy on both occasions.

Fiona K.
The service I received was excellent. 10/10 thank you!

Bonni & Mirabel
Excellent service!

John F.
Staff were very efficient, courteous and provided me with good service. Thank you.

Joseph M.
Perfect, very helpful even after purchase 10/10

George & Dora H.
As soon as we stepped into the Lexus dealership, we were greeted immediately by Paolo with his very friendly and welcoming attitude. He listened to what we wanted and assisted immediately, nothing was a problem. Even when we decided the car was out of our price range, Paolo was still courteous and helpful, regardless. Needless to say, he came back to us with an offer, and the purchase of the car was made as easy as possible, considering we weren't from Canberra, with Paolo's assistance. We found the customer service at Lexus of Canberra fantastic, even when I was just sitting inside on the lounge out of the cold, all the staff inside were friendly and courteous, even though they hadn't made a sale. Paolo's customer service was excellent. Thankyou, Dora H.

Tom F.

Lexus of Canberra was a delight to deal with and having visited other dealerships in Canberra recently I can say that the service I received from Lexus of Canberra and Jason Holyoake was outstanding. Jason in particular was great to deal with and navigated the purchasing process for me with minimal stress and made it a great experience. I will definitely look to do business again with Lexus of Canberra.

Carthigesu & Aathirai
Friendly Staff and Excellent Service, thank you.

Craig W.
My experience with Lexus of Canberra was very positive. Both Jason and Mikkel went out of their way to offer superior customer service and ensured that the delivery of my new Lexus UX200 was faultless. I would highly recommend Lexus of Canberra and should I decide to buy another Lexus I will definitely forward my business to them in preference to some Sydney dealerships. Lexus of Canberra has a much more personal approach to their customers they don't just sell you the vehicle they follow up to ensure that all is as expected. Having purchased other Lexus and European cars I found their manner in helping and providing back up assistance very refreshing.

Christopher H.
My experience with Lexus of Canberra was fantastic. Great staff that are willing to help. I got a great deal on my RX 200t. Thanks to Paolo and the team at Lexus of Canberra for a very pleasant experience.

Mary Baker
Great customer service, went beyond our expectations in delivering our vehicle to Sydney! Tow truck, driver Tony from Euro Tow was extremely professional. My Recommendation is that other dealers learn from Lexus of Canberra on how to secure sales & the professional follow up customer service. Would not hesitate to Recommend Mikkel & his team to anyone in the market for a Lexus! Thanks again.

Peter B.
This is the third vehicle that I have bought from Lexus of Canberra. I keep returning because of their professional service and the quality of the Lexus vehicles.

Sanjeev T.
Very happy with the service provided by Lexus of Canberra. Very prompt replies, and queries resolved speedily. The car was delivered on time with excellent run down on functions.Will surely recommend to friends. Great experience!

Phillip B.
Paolo is the best Sales Consultant I have ever been involved with. Over my time buying vehicles I have had some poor service experiences but for the past two months Paolo has kept me well informed with the sale of my NX.

Peter D.
The purchase of my car was made a whole lot simpler with the assistance of the friendly, helpful, product knowledgeable team at Lexus of Canberra.

Ricky L.
Exceptional service from the moment you walk into the showroom to collecting your new vehicle.





 

Joshua
Great wonderful service from purchase to delivery.

Sydney
Hello Abby, the experience was good and thank you for taking the time to show me what I was getting. I know you worked hard for the sale and I appreciated it. To be honest I didn't want to buy in Canberra because I find it hard to drive in that city but you did a great job selling me the car. I also want to thank you for getting it delivered to me as I didn't have a trade in & I wasn't sure how I was going to get it back to Goulburn. Anyway thank you for your effort.


Cooper
Thank you Lexus Canberra. We love our new car. Your high quality customer service goes hand in hand with your quality cars. :)

Mobilaji
The whole Team at Lexus of Canberra were Awesome. Great customer service. Best I have ever received. Thank you to everyone.

George
Big thanks to Mikkel and Lexus Canberra for assisting in the purchase of our LX570. I came in from interstate to purchase the car and Mikkel was professional and went out of his way to ensure everything went smoothly. Highly recommend purchasing a car from Lexus Canberra. 

Amanda
Buying my beautiful new car was easy and the delivery was just as smooth.

Lorcan
Service, atmosphere, professionalism were all simply stunning. What impressed me most was when initially looking at the car, Mikkel noticed a lady outside who appeared unwell. He calmly paused "the selling" and enquired about her well being. Once all was OK, he gently reverted to the client. Excellent.

Fiona & Michael
I am very proud to be the owner of my new Lexus NX. Michael Gerstenberg was always very professional and friendly to deal with, he was always available to address our queries while we made our decision. Overall an excellent experience dealing with Lexus.

Rebecca
Michael at Lexus was amazing to deal with. As someone who wasn't sure which car I wanted, Michael went above and beyond to work with me to figure out what car was right for me.

Ji
Very pleasant experience at Lexus Canberra. Special thanks to Paolo and Joel for making the whole process very smooth and quick. Highly recommend Paolo if you want to buy a Lexus

Sean & Peta
Thankyou Michael and the team at Lexus Canberra for providing me a fantastic deal on my new IS300 sport. Michael kept me updated to when the car would be available he took the time to explain all the features of the vehicle, I could not be happier with the customer service very professional, I highly recommend Lexus Canberra.

Warren
We brought our Volvo D5 R Design from Abhi at Lexus of Canberra. Abhi was excellent to deal with very honest as we were travelling from Tasmania. Thank Abhi for providing all the additional information we asked for with no hassle.

Dhirendra 
Lexus of Canberra is the top shop! Paolo is the go to person. I would not have got the top of the range Sports Luxury RX450HL. Doesn’t matter if you’re an interstate customer. Smooth transition to get the NSW rego. Will do business again with Lexus of Canberra. 

Germiniano and Cynthia 
Excellent customer service.

Francis & Rachel
VERY, VERY HAPPY WITH OUR PURCHASE AT LEXUS CANBERRA. A GREAT PRICE AND EXCELLENT SERVICE FROM ALL STAFF INVOLVED. THE TRADING IN OF 2 CARS WENT VERY SMOOTHLY AND PICK UP OF THE CAR WAS A BREEZE. THANKYOU.
Laurence
This is the third Lexus I have purchased from Lexus of Canberra and the latest experience does not disappoint. The delivery of my new Lexus was another positive experience - the service and support Paolo provided throughout was consistent with the usual high standard I have come to expect.

Julie
I'd like to thank Michael for his assistance in buying this car. He was friendly, very pleasant, helpful and carried a professional persona throughout the whole process. The sale went through like a breeze. Most of all I am very happy with my new car.

Diane
Customer service is always exemplary at Lexus Canberra. Great ambience in the office/showroom which is warm and welcoming. Nothing is too much trouble and I am treated as a valued customer. Paolo made the whole process of new vehicle purchase so very easy taking care of everything.

Halina
This is my third Lexus and I am pleased to confirm that all dealings with Paolo were up to the high standard I expected from Lexus of Canberra. 

Simo
Effortless dealings with minimum delay.

Angelo & Lucy
Thank you Michael and Team Lexus for your excellent service. 

Vince
The service received from Mikkel Litonjua was first class from the time the order was made to delivery of my new RC350 (in the space of a week). Thank you Mikkel, Mirko Milic & the team from Lexus of Canberra.

Bernie
Paolo and all the Lexus of Canberra staff made buying a new car stress-free. Paolo was responsive and accommodating to my needs and I have driven away with an amazing car and a big smile on my face.

Rebecca
Absolutely phenomenal car and service! Thank you Michael for making delivery on my birthday happen! Highly recommended!

Murray
Before I entered Lexus of Canberra, I was pretty sure what car I wanted so did not need a big sell job, rather I required information and assistance that was provided completely as required. The information Michael provided me has been absolutely true, although the car arrived about two weeks earlier than he had indicated (a very good thing). When I received the car on Thursday, I was given a comprehensive introduction and as a result, I have not been too flummoxed by the technology. A really well done job. Thank you Lexus of Canberra.

Dr Pam
Thank you, Paolo, for making my car purchase such a seamless and positive experience. When my Toyota Prius "died" unexpectedly, last week I was really undecided about buying a new car (also ill-prepared as I had not done my research). I was directed to Lexus by some relatives, and was very impressed with what I read. And my experience with Lexus, via Paolo, has matched everything that has been claimed for Lexus. Paolo has bent over backwards to make everything easy for me. He brought a car across for me to test drive as I couldn't get across to Lexus easily. He was always very responsive to all texts and calls right through the process. He explained aspects of the car clearly to me and nothing was too much trouble for him. In an exceptionally short period of time, he organised delivery of my car today (Sat afternoon). I absolutely LOVE my new car and, thanks to Paolo, I have a car to drive to the North Coast tomorrow. He is an exceptional sales person and a credit to Lexus!

Stuart
Lexus Canberra are always extremely easy to deal with. Great service and friendly staff.

Graham & Nutchanok
Paolo Facundo was very friendly and very helpful. He is a pleasure to deal with. (However he doesn't take a very good picture of me 😋)

Peter & Mandy
Mandy and I are very happy to continue our relationship with Lexus of Canberra which now goes back five and a half years. We yesterday took delivery of a new NX300h. Paolo Facundo, the Sales Consultant, and his colleagues Nigel, the Service Manager, and Shivanta, the Finance Manager, could not have been more helpful or professional in facilitating the transfer to our new Lexus. A five star rating is fully warranted.

John & Helen
Excellent initial service and continuous follow up from Paulo who is a most professional sales person, We are extremely pleased with all aspects of Lexus of Canberra as a professional company.

Kim
We felt welcome from start to finish of the purchase of our vehicle The process was seamless and the staff were very supportive and genuinely happy for us. Thank you for my beautiful candle gift set.

Mr & Mrs Hetherington
We found the experience in looking and then buying our Lexus NX300 from Canberra Lexus very satisfying. Michael attended us without being a "pushy salesman" which is what encouraged us to purchase from Canberra Lexus. We will definitely return to see Michael in the future when we decide to purchase again. The staff was very professional and knowledgeable in our dealings. We rate the Canberra Lexus team a 10 out of 10. Thank You

Tony & Patricia
From the moment we walked into Lexus in Phillip, Michael Gerstenberg was helpful, courteous and knowledgeable. He made us feel comfortable and explained in detail everything along the way. I feel part of the Lexus family now and feel I can call in at any time with any questions or concerns I may have in the future. 

Harminder
I had wonderful experience at Lexus of Canberra. Paolo provided me with all the information to put my mind at ease to select the car I was interested in. Paolo is very friendly and helpful. I wish him all the best for doing a great job. Thank you so much to Paolo and the team at Lexus of Canberra.

Ben
Paolo and the team were fantastic, love the service, love our Lexus!

Mei
This is the very first time I have dealt with Lexus Canberra in Phillip, all my family are SO SO SO happy! The Lexus team provided the best service to us, of course the cars are beautiful too. I will deal with them again in the future.

Nola
I had no intention of buying a new car when I booked a test drive for last Saturday afternoon. However my experience was so positive I quickly changed my mind. I’ve had quite a few birthdays and have bought and sold many vehicles in those years. During discussion with Michael I never once feel pressured. This is my fifth Lexus so was researching other makes/ models as well but made the decision to purchase the UX because no other SUV came near the same standard. All the technological features were explained by Michael and I feel comfortable returning for further tuition should it be necessary (and it probably will be). Thanks Michael.

Hussein
I would like to thank Lexus of Canberra -- Awesome service from Paolo and the team in arranging delivery of my NX300 FSPORT. A great experience from start to finish!

Mario
Paolo went out of his way to help. Good effort.

Taryn
Buying a car can be really daunting but Mick made it a stress-free process for us. My emails and calls were always answered quickly and the attention to detail made the purchase pleasurable and exciting for our family. I highly recommend Lexus of Canberra. Thank you!

Allan
It is reassuring to discover that even when purchasing a different brand of second-hand vehicle, the Canberra Lexus dealership treated me with respect and understanding, as though I was purchasing a new top of the line model within their range. Due to the complexities of my situation Lexus insisted in providing one of their own vehicles for the three weeks it took for the banks to do their job. This was a luxury that was greatly appreciated and I am rendered near-speechless with gratitude.

Damah
Paolo and the team have been fantastic in assisting me throughout the process of getting a car. Everything have been explained well and services were exceptional. Such a smooth sailing experience of buying a car.

Charles & Jodie
Thanks for excellent service, Paolo, your help have been exceptional, we really enjoy to work with you to get our new car, your caring, in details, wonderful communication is outstanding, would remember forever. We would recommend strongly you and Lexus Canberra to friends. Thank you very much. 

James & Rebecca
Awesome service and such an easy process to buy my new car. Paolo looked after us from the first moment we walked into the yard to browse to the moment we drove away. Great team at Lexus Canberra....and always smiling.

Sheridan
An absolute dream dealing with Paolo!

Mark & Gemille
Paolo, Joel & Thomas have all been remarkable. They were thorough, transparent and accommodated our every request in a timely fashion. Thank you for the luxury service!

Syed
Lexus Canberra you guys are amazing host, specially Paolo. He offered an amazing service, I am hoping to have business again soon with you guys. Thanks once again Team.

Gary & Diane
Thanks to the team at Canberra Lexus, they are very professional and friendly their service was well above any that I have had on previous purchases from other Dealers. Again Thank's Paolo and the team.

Christopher H.
Christopher said 'Paolo was very friendly and welcoming, did not pressure me in any way which was great. Paolo explained everything clearly and concisely about the history of my new vehicle. As well as after purchase warranty etc A very pleasurable experience buying a vehicle from Paolo at Lexus Canberra 😊

Anthony
The attentive service by Lexus Canberra was very good even when there were a few hiccups.

Weiji C.
Lexus is definitely the best car manufacturer in the world! 

David & Elizabeth
David and Elizabeth said 'Service and presentation by Paolo was outstanding. He has explained everything on the car and we are very happy. Looking forward to Lexus events when things get back to normal!'

Lorraine G.
I would like to give Michael Gerstenburg a big thank you for being so helpful when I was looking to buy my lovely Lexus(Lucy is her name).
Michael wasn’t at all aggressive or pushy, as some Salesmen are, drove me to Queanbeyan to do the paperwork which was a bit tiresome, because of the Virus.
I would recommend him to anyone looking to buy a car.

Peter M.
I would like to thank Paolo of Lexus of Canberra for all he did for me so that i could receive my car under quite a few adverse conditions. Paolo, we got there and thank you very much indeed,

Patrick & Huang H.
Excellent service. Could not be more helpful! Paolo provided all the detailed information we needed and was very helpful and patient as we had several test drives and debated the various pros and cons before deciding on our purchase. Very happy with the new IS 300!

Zheng C.
Paolo is fantastic. He answered all our questions throughout the whole process. He provided perfect service. He made the purchasing experience really smooth and happy. 100% satisfied with him!

Dan Z.
Paolo provided excellent service to me! He is very helpful and patient to answer all of my questions. Very impressive outstanding customer experience.

Peter C.
Paolo and Jason were such a pleasure to deal with. They provided us with excellence service at all times and ensured the whole process was easy and stress-free. I will certainly recommend them to friends and colleagues who are looking for a new car.

Anthony
Mikkel Litonjua has provided excellent service. He has been most courteous, considerate and obliging to Linda and myself. It has been a pleasure dealing with Mikkel and with Lexus Canberra and I will appreciate the same level of service from the service department as I’m sure I will. Regards and best wishes!

Helen E.
'It was lovely to return to the Lexus 'family' after being away for a couple of years. This was confirmed by when I first entered the showroom and spoke with Paolo Facundo who showed me the car I was interested in (after seeing it online). Then a week later when I returned he remembered me and greeted me as I came through the door. Paolo has been extremely helpful and more importantly not 'pushy' which sometimes salespeople of any profession can be. He certainly knew all the features of the NX300 and could readily answer any questions. Today 25th September, on delivery he was patient and easily explained the features of the car and followed-up by saying to always contact him if, at any time, I had any questions or issues. I met a number of staff members at Lexus and all have been professional, polite and caring. Thank you.'

Kim & Emily
Great experience at Lexus of Canberra. Paolo was exceptionally professional and friendly. Thank you!

Kishore
Got my car delivered today. Been a fantastic experience right from the start to the delivery. Lexus Canberra did a wonderful job in ensuring I got my car delivered on my requested date

Dan & Elle
The team at Lexus Canberra are 10/10. They made the whole experience of buying our new car so easy and enjoyable. Thanks Paolo and Jason you both were a pleasure to deal with.

Michael & Nicole T
A great dealership to deal with, the staff are friendly and very professional.

Stephen & Helen B
Very good experience. Paolo has been very informative and helpful. Would recommend him anytime, cheers

Walter
Lexus staff are approachable and friendly, best car yard to buy a car.

Pamela
The service from Lexus of Canberra was outstanding. The approach was professional, helpful and incredibly respectful. I would recommend Lexus of Canberra to anyone wanting a new or used motor vehicle - even if you don't buy a Lexus they treat you as a valuable customer.

Andrew & Helen L
Thank you very much for our new Lexus. Your assistance has been very helpful. We look forward to seeing you in the future.

Ron J.
Before our initial visit to the Lexus showroom we had visited a number of dealerships for other makes. Lexus of Canberra was the only dealership that provided any real service. The team were all very friendly and they all showed a high level of knowledge of their particular area of expertise. We would like to thank Michael, Jason and Donna for making the experience so enjoyable. We loved arriving to collect the car to find it so beautifully presented and the welcome notice. Thank you all very much.

Denise T
Very good. Michael was great!

Ian & Wendy V.
From our very first visit to Lexus of Canberra until the day we took delivery, we had nothing but praise for how we were treated. Jason and his colleagues went out of their way to ensure we were happy. The Lexus UX is our second Lexus and I see no reason to ever buy anything else. We are very pleased with it.

Adam P.
Our experience with Lexus of Canberra has been wonderful! We purchased a car through a long distance transaction and they were extremely accommodating. We felt the personalized service was above and beyond. We would definitely come back to this dealership if we make another car purchase in this area. Thank you!

Paul H.
A very pleasant and memorable experience. We were made to feel special, even though we were purchasing a second hand car. Thank you. We were delighted to reconnect with Nigel. We know that the Service Department is in great hands.

Tian L.
It was a lovely experience. Jason was kind and patient. He answered all of my questions and explained everything clearly. Thank you Jason!

Michiel
Everything and more we have come to expect from Lexus.

Dr. Graham D.
Simply outstanding! A great experience all round. This is my second Lexus. I'll be buying a coupe for my wife's birthday in January!

Kym P.
I found the service to be obliging, effective and pleasant.

Peter L.
Mr Paolo Facundo was very friendly and professional in dealing with the purchase of our new NX 300h vehicle. He showed all the features of the vehicle and negotiated an acceptable trade in on our Lexus RX350. Overall, we were extremely happy with Paolo and would strongly recommend him to any future potential Lexus buyers.

Jenny
Really friendly, really satisfied. Love you all, thank you so much!

Maria and Paul 
Our experience with the purchasing of our vehicle from Jason was exceptional from the start. He demonstrated knowledge, attention to detail and professionalism at all times. We managed to throw in some humour and jokes in the mix to make it a great experience. We love our Lexus.... Thank you.

Khai D.
Paolo Facundo at Lexus Canberra has given us excellent service as part of our purchase of the new 2019 RX350 F Sport. He has been consistently attending to our needs from the start and would update us regularly along the way. Paolo is also very pleasant to talk to and I would highly recommend anyone to work with him on your next Lexus purchase. Thank you Paolo for all your help. Much appreciated.

Kathie B.
I had excellent service from when Lexus of Canberra first contacted me regarding the new car right through to delivery. Thank you so much.

William & Lorna L.
Awesome customer service experience from Paolo and Jason from start to finish. We can’t thank you enough. Keep up the good work and more power to you. Mabuhay, Lexus Canberra. Mga kabayan, dito tayo sa may pusong Pinoy. Wishing you more happy customers like us to come your way!!! Thank you so much.

Le
Paolo Facundo at Lexus Canberra has given us an excellent service as part of our purchase of the new 2019 RX350 F Sport. He has been consistently attending to our needs from the start and would update us regularly along the way. Paolo is also very pleasant to talk to and I would highly recommend anyone to work with him on your next Lexus purchase. Thank you Paolo for all your help. Much appreciated.

Ian
I'm writing to tell you how pleased and impressed I have been with the service and professionalism of Mikkel Litonjua and Nigel Wardleworth (and the rest of your organization that I have had contact with).

I live in Melbourne, and on the 4th of May I flew to Canberra to purchase a 2004 LS 430 - sight unseen. This is most definitely not something that I could normally consider doing. It was Mikkel's helpful, honest and efficient attention that gave me the confidence to do this. I have told Mikkel that any time I hear of anyone thinking of buying a Lexus I will strongly recommend that they contact him.

Since buying my car I have wanted some advice or information and had several conversations with Nigel. He also has been very pleasant to deal with and very helpful. So much so that I have every intention of spending a few days in Canberra in November and if this happens will definitely contact Nigel and arrange to have my car serviced by Lexus of Canberra while I am there.

Based on my experience, Mikkel and Nigel are real assets to your organization. 

Lena E.
I thoroughly enjoyed my experience with Lexus of Canberra. Paolo and Jason were very courteous and patient. This is my second time purchasing a vehicle from Lexus and the customer experience shown to me this time far surpassed the first time. Thank you for making this experience such a memorable one. I love my new car!

Craig
A great experience buying a car at Lexus of Canberra. No hassles, and great new car at the end. Thanks Paolo and the team.

Mathew
Great service, and extremely great car! So Glad I went to Lexus of Canberra. Thank you. I look forward to the next time I take my business to this business.

Sandy
Great service all round plus great looking cars also. First time Lexus owners and so glad we chose the service team at Lexus of Canberra.

Eva
Very quick and superior customer service! I would recommend to everyone to get their car from them.

Sonia Janeiro
Professional service exceeding our expectations! Two very happy customers!

Paul and Jenny
Having taken delivery of our Lexus LC 500 on 3/2/2018, we traveled to the South Coast and immediately felt absolutely comfortable in both the passenger and drivers seats. The car performed above our expectations. Thank you to Lexus of Canberra for your service both before and after purchase of our car. We know that the service will be ongoing. 

Duc
Thank you Paolo for helping us to buy our first Lexus RX 350. It was a very pleasant and happy occasion. Paolo is friendly and trustworthy, I would highly recommend Paolo to all car buyers. Thank you to the whole Lexus team!







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