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TESTIMONIALS

Over the years, our Lexus of Canberra team has earned a solid reputation for providing top customer service in both sales and vehicle maintenance. Our Sales Department is ranked # 1 in our Class and ranked # 3 Nationally for Lexus Australia Customer Satisfaction ratings. You can rest assured knowing that when you decide to purchase a new or pre-owned Lexus, our team will have you covered.

We would like to share with you some of the testimonials our customers have shared with us below.

Mazz Y.

The customer service was excellent. The waiting time was kept to the minimum, and they kept me in the loop with the progress of the service. I highly recommend Lexus of Canberra. Very professional and knowledgeable employees. Explained everything!!

Megan
Thank you Paolo, Mikkel and Jason. From the time I enquired about the Lexus the team has accommodated all my requests - eg. borrowing cars and they have made the whole process a very enjoyable experience. I am off to enjoy my new car and all it has to offer. Thanks again!

Lorraine B.
Mick is a very friendly and professional salesman. He kept in contact with me continuously by phone, text and email. He was willing to spend time with me on test drives and explained all the fantastic features of the Lexus UX 200 in detail. He was patient and I did not feel pressured. I was very happy with the service that he provided.

Ian T.
I recently purchased Lexus number 5 from Lexus of Canberra. Everyone involved in my transaction provided the highest quality service in all respects. In three years time I will return to replace my current vehicle. Well done team!

Caroline C.
I have always had good service from Lexus of Canberra, even when I had my Lexus 200h hatchback a few years ago. I returned to trade in my current Prius and was given excellent service in choosing another used car. I loved the fact that when I went to collect my new car, Lexus of Canberra had put a cover over it, with an enormous red bow on the bonnet and a Congratulations sign beside. The After-Sales service has been great too, particularly as the operation of the new car is quite intricate.

Khalil T.
The team at Lexus of Canberra were amazing! The sales team were more customer specialists, not trying to sell me a car, but giving me all the information I needed. Thank you Lexus of Canberra.

Graham R.
Thank you to Lexus of Canberra for our new vehicle. The whole ordering and delivery process was very smooth and professional.

Jonathan F.
My experience was great! Great communication and feedback. I have also had outstanding follow up service. Would highly recommend to others.

Gess M.
Thank you Mikkel and Lexus of Canberra for always delivering the ”wow factor” when we purchase a car. 
This time the car was  for my daughter who was blown away by your service and making her feel special. You have done it again.

Susan T.
Excellent customer service from Paolo Facundo. He kept me up to date with the arrival of my new car and it was a pleasure dealing with him.

Mark P.
Service was excellent and very efficient. I highly recommend Lexus of Canberra. It is the 2nd Lexus I have bought from them and have been very happy on both occasions.

Fiona K.
The service I received was excellent. 10/10 thank you!

Bonni & Mirabel
Excellent service!

John F.
Staff were very efficient, courteous and provided me with good service. Thank you.

Joseph M.
Perfect, very helpful even after purchase 10/10

George & Dora H.
As soon as we stepped into the Lexus dealership, we were greeted immediately by Paolo with his very friendly and welcoming attitude. He listened to what we wanted and assisted immediately, nothing was a problem. Even when we decided the car was out of our price range, Paolo was still courteous and helpful, regardless. Needless to say, he came back to us with an offer, and the purchase of the car was made as easy as possible, considering we weren't from Canberra, with Paolo's assistance. We found the customer service at Lexus of Canberra fantastic, even when I was just sitting inside on the lounge out of the cold, all the staff inside were friendly and courteous, even though they hadn't made a sale. Paolo's customer service was excellent. Thankyou, Dora H.

Tom F.

Lexus of Canberra was a delight to deal with and having visited other dealerships in Canberra recently I can say that the service I received from Lexus of Canberra and Jason Holyoake was outstanding. Jason in particular was great to deal with and navigated the purchasing process for me with minimal stress and made it a great experience. I will definitely look to do business again with Lexus of Canberra.

Carthigesu & Aathirai
Friendly Staff and Excellent Service, thank you.

Craig W.
My experience with Lexus of Canberra was very positive. Both Jason and Mikkel went out of their way to offer superior customer service and ensured that the delivery of my new Lexus UX200 was faultless. I would highly recommend Lexus of Canberra and should I decide to buy another Lexus I will definitely forward my business to them in preference to some Sydney dealerships. Lexus of Canberra has a much more personal approach to their customers they don't just sell you the vehicle they follow up to ensure that all is as expected. Having purchased other Lexus and European cars I found their manner in helping and providing back up assistance very refreshing.

Christopher H.
My experience with Lexus of Canberra was fantastic. Great staff that are willing to help. I got a great deal on my RX 200t. Thanks to Paolo and the team at Lexus of Canberra for a very pleasant experience.

Mary Baker
Great customer service, went beyond our expectations in delivering our vehicle to Sydney! Tow truck, driver Tony from Euro Tow was extremely professional. My Recommendation is that other dealers learn from Lexus of Canberra on how to secure sales & the professional follow up customer service. Would not hesitate to Recommend Mikkel & his team to anyone in the market for a Lexus! Thanks again.

Peter B.
This is the third vehicle that I have bought from Lexus of Canberra. I keep returning because of their professional service and the quality of the Lexus vehicles.

Sanjeev T.
Very happy with the service provided by Lexus of Canberra. Very prompt replies, and queries resolved speedily. The car was delivered on time with excellent run down on functions.Will surely recommend to friends. Great experience!

Phillip B.
Paolo is the best Sales Consultant I have ever been involved with. Over my time buying vehicles I have had some poor service experiences but for the past two months Paolo has kept me well informed with the sale of my NX.

Peter D.
The purchase of my car was made a whole lot simpler with the assistance of the friendly, helpful, product knowledgeable team at Lexus of Canberra.

Ricky L.
Exceptional service from the moment you walk into the showroom to collecting your new vehicle.

Jude J.
I am really happy with my purchase and the excellent service provided by the staff. I certainly recommend Lexus of Canberra for anyone who has a requirement of buying a family car. Thank you for your amazing customer service and I am proud to be a part of Lexus family now!

Charles F & Akiko S.
Very happy with my new Lexus NX 300. Lexus of Canberra certainly exceeded all expectations. Our Sales Consultant, Paolo Facundo made sure I knew how everything worked and made sure everything was set up properly in my new Lexus. He even paired my phone to bluetooth for me and rang me next day.

Jane C.
Jason and the team at Lexus were extremely professional and helpful in all aspects required for the purchase of my vehicle.

Grant H.
Our previous Lexus was maintained by Rohan and the Lexus service team for nearly 10 years. Throughout this period the car and the service provided by Lexus of Canberra were both first class. Having decided to replace our much loved IS 250 with an SUV we considered a number of European and Japanese options before coming back to Lexus for an RX 350L. We took delivery of our magnificent vehicle last week and continue to be amazed by the quality and features of the car. We would like to thank the Lexus of Canberra Sales Team (Mikkel, Rosa, Jesse and in particular Paolo) for their very professional yet personable approach to dealing with us over nearly four weeks. Paolo was very attuned to the different requirements and reservations that we expressed and was always able to describe and demonstrate the capabilities of the car without overwhelming us with too much detail. Thanks guys and we look forward to at least another 10 years of your support.

Tim L.
Very happy with not only the product Lexus has produced but also the sales experience we received during the process of our purchase. We would be happy to recommend to anyone the Lexus experience. Thank you.

Kaye Y.
I found Paolo to be very informative, interested in what I needed and also assisted in every aspect. The explanations he gave of the workings of the vehicle were based on my basic knowledge of mechanics which was excellent. He made us feel valued at every point.

Bob F.
My recent purchase was handled very professionally by Paolo Facundo of Lexus of Canberra. He shows he has a good knowledge of his vehicles and was very helpful and patient throughout the whole process. I thoroughly recommend Lexus of Canberra dealership, and will certainly keep them in mind when planning a change for my next vehicle.

Dennis K.
This is my 4th Lexus and I am always happy with my service at Canberra.

Mrs Russell
I am very happy. They are wonderful there.
Jennifer B.
Outstanding customer service and a faultless product in the RX 350. The overall product and service offering is superior to its European competitors in every way.

Lauren Scifleet
We all know a Lexus drive is 5 star but it's always a bonus when you get great, polite customer service. Thank you Troy (Sales), Alex (Finance) and Tim (Sales) for all your patience with me. I really do appreciate it!

Loving my car!

Peter C.
This is my second Lexus and I am very happy with the service that I get, and especially the loan car provided. I recommend Lexus to everyone all the time.

Sorial I.
Great service from the beginning! I was very well looked after by the whole team and was very happy with the car and support I received when purchasing. A very special thank you to Paolo and Jason for all their personalised help. I would definitely recommend the team at Lexus of Canberra.

Karen M.
Lexus of Canberra were outstanding when we purchased our car. They were very helpful and extremely easy to deal with. I felt like I was a very valued customer and I look forward to dealing with them in the future.

Francesco B.
Troy was really good. I came in with 2 noisy children and they didn't seem to mind, they made it all really easy, and I am very happy.

Ayesha P.
I had the pleasure of buying a used Lexus IS350 from your dealership in late March 2015. Troy handled the sale - he discussed several vehicles with me and took me for a test drive in the car I actually bought.

I found Troy to be a consummate professional, who combined with a fine balance of knowledge and expertise about the Lexus brand with the right amount of personal warmth. Troy helped to make the purchase a pleasant and professional experience. Subsequently, my husband and I followed up on a couple of minor issues with Troy in April, and we were happy to find that he continued to show us the same level of care and support. So now we are looking forward to buying our next car!

Pamela
The service from Lexus of Canberra was outstanding. The approach was professional, helpful and incredibly respectful. I would recommend Lexus of Canberra to anyone wanting a new or used motor vehicle - even if you don't buy a Lexus they treat you as a valuable customer.

Andrew & Helen L
Thank you very much for our new Lexus. Your assistance has been very helpful. We look forward to seeing you in the future.

Ron J.
Before our initial visit to the Lexus showroom we had visited a number of dealerships for other makes. Lexus of Canberra was the only dealership that provided any real service. The team were all very friendly and they all showed a high level of knowledge of their particular area of expertise. We would like to thank Michael, Jason and Donna for making the experience so enjoyable. We loved arriving to collect the car to find it so beautifully presented and the welcome notice. Thank you all very much.

Denise T
Very good. Michael was great!

Ian & Wendy V.
From our very first visit to Lexus of Canberra until the day we took delivery, we had nothing but praise for how we were treated. Jason and his colleagues went out of their way to ensure we were happy. The Lexus UX is our second Lexus and I see no reason to ever buy anything else. We are very pleased with it.

Adam P.
Our experience with Lexus of Canberra has been wonderful! We purchased a car through a long distance transaction and they were extremely accommodating. We felt the personalized service was above and beyond. We would definitely come back to this dealership if we make another car purchase in this area. Thank you!

Paul H.
A very pleasant and memorable experience. We were made to feel special, even though we were purchasing a second hand car. Thank you. We were delighted to reconnect with Nigel. We know that the Service Department is in great hands.

Tian L.
It was a lovely experience. Jason was kind and patient. He answered all of my questions and explained everything clearly. Thank you Jason!

Michiel
Everything and more we have come to expect from Lexus.

Dr. Graham D.
Simply outstanding! A great experience all round. This is my second Lexus. I'll be buying a coupe for my wife's birthday in January!

Kym P.
I found the service to be obliging, effective and pleasant.

Peter L.
Mr Paolo Facundo was very friendly and professional in dealing with the purchase of our new NX 300h vehicle. He showed all the features of the vehicle and negotiated an acceptable trade in on our Lexus RX350. Overall, we were extremely happy with Paolo and would strongly recommend him to any future potential Lexus buyers.

Jenny
Really friendly, really satisfied. Love you all, thank you so much!

Maria and Paul 
Our experience with the purchasing of our vehicle from Jason was exceptional from the start. He demonstrated knowledge, attention to detail and professionalism at all times. We managed to throw in some humour and jokes in the mix to make it a great experience. We love our Lexus.... Thank you.

Khai D.
Paolo Facundo at Lexus Canberra has given us excellent service as part of our purchase of the new 2019 RX350 F Sport. He has been consistently attending to our needs from the start and would update us regularly along the way. Paolo is also very pleasant to talk to and I would highly recommend anyone to work with him on your next Lexus purchase. Thank you Paolo for all your help. Much appreciated.

Kathie B.
I had excellent service from when Lexus of Canberra first contacted me regarding the new car right through to delivery. Thank you so much.

William & Lorna L.
Awesome customer service experience from Paolo and Jason from start to finish. We can’t thank you enough. Keep up the good work and more power to you. Mabuhay, Lexus Canberra. Mga kabayan, dito tayo sa may pusong Pinoy. Wishing you more happy customers like us to come your way!!! Thank you so much.

Le
Paolo Facundo at Lexus Canberra has given us an excellent service as part of our purchase of the new 2019 RX350 F Sport. He has been consistently attending to our needs from the start and would update us regularly along the way. Paolo is also very pleasant to talk to and I would highly recommend anyone to work with him on your next Lexus purchase. Thank you Paolo for all your help. Much appreciated. Khai Dang

Ian Sonderhof
I'm writing to tell you how pleased and impressed I have been with the service and professionalism of Mikkel Litonjua and Nigel Wardleworth (and the rest of your organization that I have had contact with).

I live in Melbourne, and on the 4th of May I flew to Canberra to purchase a 2004 LS 430 - sight unseen. This is most definitely not something that I could normally consider doing. It was Mikkel's helpful, honest and efficient attention that gave me the confidence to do this. I have told Mikkel that any time I hear of anyone thinking of buying a Lexus I will strongly recommend that they contact him.

Since buying my car I have wanted some advice or information and had several conversations with Nigel. He also has been very pleasant to deal with and very helpful. So much so that I have every intention of spending a few days in Canberra in November and if this happens will definitely contact Nigel and arrange to have my car serviced by Lexus of Canberra while I am there.

Based on my experience, Mikkel and Nigel are real assets to your organization. 

Lena E.
I thoroughly enjoyed my experience with Lexus of Canberra. Paolo and Jason were very courteous and patient. This is my second time purchasing a vehicle from Lexus and the customer experience shown to me this time far surpassed the first time. Thank you for making this experience such a memorable one. I love my new car!

Anthony Vella
Mikkel Litonjua has provided excellent service. He has been most courteous, considerate and obliging to Linda and myself. It has been a pleasure dealing with Mikkel and with Lexus Canberra and I will appreciate the same level of service from the service department as I’m sure I will. Regards and best wishes!

Lorcan Murphy
Service, atmosphere, professionalism were all simply stunning. What impressed me most was when initially looking at the car, Mikkel noticed a lady outside who appeared unwell. He calmly paused "the selling" and enquired about her well being. Once all was OK, he gently reverted to the client. Excellent.

Craig Robertson
A great experience buying a car at Lexus of Canberra. No hassles, and great new car at the end. Thanks Paolo and the team.

Mathew Peters
Great service, and extremely great car! So Glad I went to Lexus of Canberra. Thank you. I look forward to the next time I take my business to this business.

Sandy McIntyre
Great service all round plus great looking cars also. First time Lexus owners and so glad we chose the service team at Lexus of Canberra.

Eva Bajerova Potts
Very quick and superior customer service! I would recommend to everyone to get their car from them.

Sonia Janeiro
Professional service exceeding our expectations! Two very happy customers!

Paul and Jenny O'Rourke
Having taken delivery of our Lexus LC 500 on 3/2/2018, we traveled to the South Coast and immediately felt absolutely comfortable in both the passenger and drivers seats. The car performed above our expectations. Thank you to Lexus of Canberra for your service both before and after purchase of our car. We know that the service will be ongoing. 

Duc Pham
Thank you Paolo for helping us to buy our first Lexus RX 350. It was a very pleasant and happy occasion. Paolo is friendly and trustworthy, I would highly recommend Paolo to all car buyers. Thank you to the whole Lexus team!

Daniel S.
The level of customer service at Lexus of Canberra was absolutely outstanding ... by far and away the best experience I've had buying a car or any other purchase really. Sean and Shab were excellent, I couldn't have been happier. The additional touches like the loan car and the introduction to the head of the workshop rounded out the experience perfectly. Congratulations.

Ian & Margaret S.
Our whole experience with Lexus of Canberra has been impressive and a great pleasure from the initial vehicle enquiry to vehicle delivery. The staff are highly professional, very courteous and have extensive knowledge on their car range. In particular the car handover was amazing as they spent the time necessary to go over each of the car’s technological components to ensure we understood the operations and all the various functions. They also offered to provide a second run through at a later date as they fully understood the extent of information given could overwhelm. We were introduced to all key dealer staff members who provided a consistent warm welcome to their Lexus family. This is a very impressive dealership and Lexus should be very proud of the team at Canberra. Paolo Facundo our sales consultant deserves high praise for his exceptional and outstanding customer service. He is a credit to the Lexus brand and the quality synonymous with it.

Lauren B.
It's been a great experience. Jason has been wonderful to deal with, easy going, knowledgeable and always happy to take my calls and questions. Thanks so much!

Sasi G.
We loved the buying experience of our 3rd Lexus at Lexus of Canberra. All credit to Paolo Facundo for making our experience painless and enjoyable by being patient and accommodating. We would definitely recommend Paolo to any client looking for a good deal with a great smile. Trust me you will truly enjoy the process of buying a Lexus with Paolo. He is a major asset to the company!

Weimin T.
We had a great experience with our first ever Lexus purchase. Switching from a Mercedes Benz, the very personal service provided by Paolo was amazing. He assisted in helping us get the car we wanted and went to great lengths to ensure we had a loan car whilst we waited for our new car to be delivered. The Lexus NX 300h is a great drive and our baby loves the new car! The price and value was fantastic and we have been totally converted. Thanks to the team, Paolo and Jesse at Lexus Canberra for a great and hassle free experience!

David M.
A great professional team who explained everything very clearly to us. It has been a pleasure to deal with them.

Lynette B.
Paolo was amazing with the information and help he provided. He deserves at least 10 stars!

Daniel & Melissa C.
We cannot thank Paolo, Jason and the team enough for the best experience in becoming part of the Lexus family! Their customer service is outstanding and nothing was rushed in helping us come to the right decision and fulfilling a little dream come true! Best team ever guys!

John K.
The service i have had with Lexus of Canberra has been exceptional. From the start of the process when test driving the car to the delivery, Paolo has set the new standard for exceptional service. Thanks Paolo and thank you Lexus of Canberra.

Phattreeya T.
Paolo and Jesse introduced me to the whole team which were full of smiles! I felt so warm and welcomed, they treated me like family! They listened to my needs, wants and gave me their best offer. Who says a girl can’t have everything in life, because they made it happen!

Austin O.
Lexus of Canberra is the best. Excellent customer service! Thanks Paolo Facundo for the great deal!

Kym P.
I found that Paulo was attentive and helpful. As usual the Service staff are brilliant!