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Over the years, our Lexus of Canberra team has earned a solid reputation for providing top customer service in both sales and vehicle maintenance, whilst we're not perfect we strive to be the best we can be. You can rest assured knowing that when you decide to purchase a new or pre-owned Lexus, our team will have you covered.

We would like to share with you some of the testimonials our customers have shared with us below.

I have always found purchasing a new vehicle (and I've had a few) to be quite a stressful experience simply because I'm never sure whether I have been getting a good deal, or not. My experience with Lexus has really been no different although to be fair, much of the uncertainty involved in purchasing the new NX revolved around well publicized manufacturing delays. If I was to rate my experience based solely on customer service, however, it would be 5 stars given that our sales representative always responded to my calls/emails in a timely manner. She was very courteous and patient when dealing with my enquiries and had a great personality, which my wife and I admired. Clearly she is suited to her role at Lexus.

It was a great experience purchasing the car from Lexus Canberra. The sales team was transparent, informative and very friendly. Kept the process smooth and easy. Thanks again Abby and Fernando! Would not hesitate to recommend your team to others.

Arupam & Ritwika 
Abby has been phenomenal with her customer service. She has great knowledge of the car and was excellent in taking care of my needs right till the hand over if the car, thank you for the wonderful experience. 

It was great, with Rachael explaining well the features of my new car and well organised to do the handover. 

Jeanette & Mark
We can highly recommend Canberra Lexus. Racheal was amazing & kept us totally informed throughout the course of our purchase. They delivered our car to us & made sure everything was fully explained with additional assistance if required. We sincerely thank Mikkel and Racheal at Canberra Lexus for such professional & friendly service. 

The service provided by Rachael Croser was beyond outstanding. Thoughtful, sincere, knowledgeable and caring. Can't recommend more highly. 10 out 10.

The purchase and delivery experience was first class.

The team at Lexus of Canberra have been nothing but amazing, extremely helpful from the start of my enquiry to the delivery of my amazing NX350! Nothing was a problem even the delivery by truck to Wagga Wagga from Canberra with Rachael coming all the way to do the handover. I'm absolutely love everything about my new car.


Abby Burden was absolutely amazing every step of my Lexus journey. She helped me for 3 months to find the car of my dreams, I couldn’t have asked for anyone better. I highly recommended her service and can guarantee you’re in great hands!

Fiona & Michael 

This is our second Lexus in 12 months and our experience both times has been great. The staff are always helpful with all our enquiries making the decision to buy a Lexus an enjoyable experience. 

Very friendly and helpful. Rachael was delightful to liaise with and both my husband and I felt very comfortable dealing with Rachael and Fernando at Lexus Canberra when purchasing our beautiful IS300 Turbo F-Sport. Thank you Lexus Canberra.

Kil Ja 
'Excellent information about car, registration and finance arrangement. In addition, she gave me frequent update about car delivery status. Very friendly and respectful towards elderly person. I was so satisfied with her service.


'10/10 on great customer service, a very professional team and a very pleasant experience from start to finish! Thanks Rachael and the Lexus Team! '

'Couple days ago I picked my new car up from Lexus, Phillip ACT. I would like to say THANK Abby very much. Abby is the best seller I have ever met. She is very attentive and polite. She showed us high professionalism doing her work. She helped us to choose a car, arranged test drive for 2 different cars of Lexus, after that I could decide what I wanted )))many many thanks 😊 I am glad and happy 😊 '

'Our experience at Lexus Canberra is one to remember. During a very busy time, Christmas, they served us with patience and in a very timely manner. There were no delays in delivering our car and the process was all easy to understand. The car was exceptionally maintained and talk about extra special treatment, the car came with two gifts! Thank you so much to Fernando for being very professional and helpful. Thanks to Rachel for guiding us as well. '

Ian & Robyn
Hi Lexus Canberra, Ian and I would like to thank Fernando and especially Abby for her professionalism, knowledge of the car we were interested in and lovely happy personality and your lovely manager of course. Thanks again, we are so happy with the new car.

'From the moment I walk into the show room to the moment I drive the car away, I experienced the very best customer service at Lexus Canberra. I find Rachael very helpful, lovely personality, very patience and explain to me all the features, which are new to me. I am 72 years old, first time buying a prestige upmarket car, so I am not familiar with so many extra buttons to touch, so many things are new to me, and full of surprises. Most appreciated was I could take the car back home to see if the UX250h would fit into my small garage. Rachael came with me and help guard me into it. The result was fantastic and I was very pleased. When I went for the test drive that was when I decided that's the car I want to buy, it drives so smoothly, handles so well, just the right size, like the colour and it's hybrid. It tick all the boxes. I am looking forward to many years of enjoyment in this new adventure. And I hope Lexus will provide excellent after sales service. My thanks to Rachael.'

'Great customer service, quick and efficient. we'd like to come back again for another Lexus in the future.'

Abby provided excellent advice and service. She was able to explain and demonstrate all the features of the car. We were very impressed with her product knowledge and communication skills. Abby worked a miracle. We drove our new car away 3 days after our initial inquiry.

It was an amazing experience with Lexus of Canberra. Abby and Mikkel were very understanding and went the extra mile to help us. Although we were confused about the choices and changed our decisions in between Abby and Mikkel were very patient and gave us the time we needed to make a choice, while we were using their loan car. We never feel pressured or pushed by any staff there which was very impressive when compared to other car dealers. Everything was organized based on our availability and they were very flexible. Keep up your excellent work!!!

Lexus of Canberra made the process of purchasing a car very easy. Kevin was excellent to work with - he was attentive, understanding of our needs and did not put any pressure on us to buy. Thank you Kevin and the Team at Lexus of Canberra.

Very good and professional services, Thank you Kevin and Fernando. And we love the new Lexus NX300.

Raymond, Tina & Kelvin
We were incredibly pleased with the service from Paolo. He was very helpful in many ways and made sure we picked the right car. 

Ian T.
I recently purchased Lexus number 5 from Lexus of Canberra. Everyone involved in my transaction provided the highest quality service in all respects. In three years time I will return to replace my current vehicle. Well done team!
Minimal fuss approach to getting into a used car.

Geoff & Elaine
Paolo was very obliging. He was careful to explain things clearly. We were made to feel welcome at the dealership.

Thank you Michael and Shivanta for being such a great team and helping me buy my new car. Both of you made the process so easy and fun. I am enjoying driving my new Lexus!

Anthony & Penelope
Our experience at Canberra Lexus was outstanding. Paolo Facundo was excellent as a salesperson and was very patient and informative talking us through the many features of our new RX350 Sports Luxury. Thank you for a wonderful experience, we look forward to many years of happy motoring.

Mr & Mrs Lee
We bought our first Lexus with Michael Gerstenberg's assistance. It was the most pleasant experience ever! He is very kind, professional, caring, and attentive to detail. If you would be interested in buying a Lexus, go see Michael at Lexus of Canberra, and he will deliver a superb service. Michael, thanks so much!

Excellent service and great communication, I could not fault Paolo, Shiv and the team. I highly recommend Lexus Canberra to anyone considering buying one.

Anthony & Penelope
 Our experience at Canberra Lexus was outstanding. Paolo Facundo was excellent as a salesperson and was very patient and informative talking us through the many features of our new RX350 Sports Luxury. Thank you for a wonderful experience, we look forward to many years of happy motoring.

Mr & Mrs Lee
We bought our first Lexus with Michael Gerstenberg's assistance. It was the most pleasant experience ever! He is very kind, professional, caring, and attentive to detail. If you would be interested in buying a Lexus, go see Michael at Lexus of Canberra, and he will deliver a superb service. Michael, thanks so much!

Garry & Helen
We took delivery of our car from Lexus of Canberra today and are delighted with whole buying experience. Michael treated us with respect, was honest, informative and at no point did we feel pressured. We unreservedly recommend the team at Lexus of Canberra to anyone interested in looking for a new car. 

Liz & Sam
 "My experience with purchase of new Lexus was good, certainly 5 star Service, Paulo Facundo gave me the information I needed , cheerfully answering many dumb questions! guiding me through the purchase. Must say all your staff from Manager down are pleasant, & helpful, Myron is like an old friend. My late husband purchased previous Lexus having fallen in love with it in Japan, my son drove one and we also visited a Car Expo in Osaka, I was not convinced it was a sane choice at his age..... Now I am at that same age myself! Am sure my Sydney family will enjoy driving my first Lexus, feel sad to see it go, know my grandchildren will be safe with Lexus technology. I drove many long solo trips, always felt safe driving my Lexus with proven reliability and comfort. My late husband also believed Air conditioning/heating was far superior to European bands. Thank you all for good service."

Ed & Jeanne
We recently purchased a car from Mike and Shiv at Lexus of Canberra and we’re very pleased with the efficient and friendly service we received. Within a few days of deciding on our purchase, the car was detailed and ready for pick up and presented beautifully. 😊

Michael was so helpful, friendly and approachable from beginning to end. He provided me all the valuable information I needed to make my final decision in buying my car. I couldn’t be happier, and I give him a 10/10 in all aspects ️ I would recommend him to my friends, family and colleagues. Thanks Michael! 


Went to a couple of Dealership but purchased a car from the team at Lexus of Canberra. Not because they were good at selling, but because they cared about what I wanted. It was great to be looked after by a vibrant professional team; especially Michael who was honest, transparent and made everything easy starting from choosing the car, contracts, maintenance and all the way through to driving away the car. Great experience and service all round.

Allan & Ilene
We had a great experience at Lexus Canberra. Paolo, Shiv and Mikkel are all amazing. They helped us find the perfect car for us and we are very happy. Thank you!

Thanks to Mikkel for looking after me/us. As a single mum it is important not to be left without a vehicle, I was looked after very well while anticipating the arrival of the new beast. We love the comfort, safety and technology! Thanks again for keeping us up to date on the arrival. My boy totally hates photos, the Christmas family photo might be a bit of a challenge this year lol.

Paolo and the staff at Lexus were friendly and professional. They made the process of buying my new second-hand car enjoyable and stress free!

Nirmalie & Bhathiya 
Very caring and friendly team.

'Everyone was very helpful.'

Meaghan & Grant
'I cannot commend the team at Lexus of Canberra highly enough. The whole team were fantastic to deal with and made the experience of purchasing a new car a lot of fun. In particular, we want to acknowledge Mick and Shiv. Thanks everyone! '


 'Very good service! '

Zdravko & Kristina
'Michael Gerstenberg was absolutely amazing. His knowledge and customer service was excellent and this type of service is what will make us recommend Lexus to anybody'

Geoff & Jeanette
We were very pleased with the service we received at Lexus Canberra. The staff were very polite and helpful. The information about our new car was very detailed, but we may need a bit more help to remember everything. We are very happy to recommend Lexus Canberra.

David & Debra
Everything has been perfect! The service we received in buying and picking up the car was fantastic and the car is amazing. We are loving it.

Very helpful staff and friendly service. The Lexus Canberra sales team made the whole purchase experience enjoyable and very easy. We would recommend them to anyone who is interested in purchasing a Lexus vehicle.

Deb & Warren
Very happy with the purchase of my new Lexus UX250h. Michael at Lexus of Canberra was very helpful and friendly. He was able to address all of my questions and concerns.

Wally & Stefanie
Thanks Lexus!! Our experience was five star service. Driving home for the first time in our Lexus was luxury on wheels what a smooth and quiet ride. Looking forward to many years of owning and driving our beautiful new Lexus. Thanks Paolo excellent salesmanship.

Hien & Linh
Thank you for selling us a beautiful car with a great price. We are so happy that we have made the right choice to buy this car. The interior and exterior of the car look attractive, the audio sound is superb. The safety features built into the car are excellent The service at Lexus Canberra is excellent. I felt welcome while viewing the car.

Baolin & Chang
Very happy with great service 

Lexus of Canberra was an excellent experience for us in the purchase of our NX300. Our salesman Michael was very attentive, polite and most professional in his discussion with us with options and answering our questions. The Canberra showroom is very well set up, with a clean and user friendly guest area. We look forward to having a very good relationship with Lexus. Thank you

The service we received from Lexus of Canberra was excellent, first rate.

Kim & Myung
All of Lexus staff were really helpful and friendly. I and my wife also enjoyed chatting with salesmen. I strongly recommend everyone. I would love to visit for another Lexus later on. 

David & Jenny
Absolutely excellent customer service we couldn’t have been happier with the way Lexus handled our inquiry about a new car and the patience they had while we organised financing and the like. Paolo in particular has just been outstanding. He’s not too pushy he’s a very good listener and he made the whole experience thoroughly enjoyable. We are looking forward to working with Paolo as we grow to know our new car.

Very happy with the sales service from Paolo.

Natalie K.
Paolo was lovely to deal with, very helpful sending me lots of photos so that I could purchase from interstate. He even came in on his day off to deliver the car to me. Very happy customer. Thank you to Lexus Canberra on a hassle free transaction. 

Paolo suggested all the practical options for my new UX200 and great orientation during delivery. Great service.

Although I was to receive the car last Friday, due to some transportation issues it was received today. I was kept informed and the sale executive Paolo did a good job to organise the delivery today. I would recommend Lexus Canberra to others for sure.

Dr Ken
Fantastic my first new car Great introduction to car from Paolo and he has offered to follow up with me if any issues Hope the great service continues.

Brian & Helena
Hi Paolo, Thank you for all your help this morning. We benefited greatly from your knowledge in helping us purchasing our lovely new Lexus. We drove home fairly confidently, but are still learning how to use all the wonderful features. However, there were enough to keep us on the straight and narrow !! Best wishes from Helena and Brian

One of the best experiences We have had with a car dealership. Our salesman went out of his way to make the deal happen. Very happy customers!

Gess M.
Thank you Mikkel and Lexus of Canberra for always delivering the ”wow factor” when we purchase a car. 
This time the car was  for my daughter who was blown away by your service and making her feel special. You have done it again.

Les & Jeanette
Good afternoon Lexus of Canberra I wish to convey to you and in particular Paolo the five star rating for the experience which ended with my purchase of a hybrid NX 300. The experience was positive from the moment of the entry to the Showroom to exit with the car. Paolo was courteous, delivered informative knowledge to our enquiries and was very efficient in all correspondence and dealings throughout the delivery period. Thank you very much and we are looking forward to many years of delightful driving.

Embassy of Brazil
The experience was great! Paolo was a great dealer and everything was smoothly and nicely done!

Glenn B.
I was very pleased with the overall service I received from Lexus of Canberra. From my first contact with the Sales Consultant Paolo, I knew that I would purchase a vehicle from this dealership. Paolo knew his product and explained all the features that the different models had to offer without being a PUSHY Sales Consultant. He listened to my requirements and offered great advise as to which model would best meet my needs. I originally thought the Luxury model was what I wanted but with great advise from Paolo, I ended up with the Luxury F Sport, which I am thrilled with. I will certainly recommend Lexus of Canberra and in particular Paolo to all my friends and colleagues. Just on a side note to this, I was amazed that the day after I picked the vehicle up, Paolo phoned me to see if I was happy with my vehicle and if I needed any help with any of the many options this vehicle has. Great job Paolo and Lexus of Canberra! Thank you.

Karyn G.
We had a wonderful experience in purchasing our new Lexus UX. We have always been extremely happy with out Lexus IS200 so when looking for a new car it was an easy choice to return to Lexus of Canberra. Paolo and Jason provided excellent professional service. Nothing was a problem and we were kept well informed on the delivery of our new car. Thank you Paolo and Jason.

Maria M.
My experience at Lexus of Canberra was a pleasant one. Paolo was very helpful and so was everyone else. I'm sure that we will keep in contact and they will still be very helpful to us. Thanks again for the great service.

Doug & Penny
Our experience of purchasing our new IS300h luxury Lexus was a very easy and streamlined process. Paolo from the Phillip dealership provided us with options of vehicles, financing options and was professional in his approach in every aspect. Thank you.

Matt & Jodie
The Team were fantastic They went above and beyond, kept us updated with delivery times Fantastic service and highly recommend From initial email all the way through to delivery of our new vehicle to our door 5 hours from the dealership Awesome effort.

Sergey & Lilia
We are very happy and would like to say huge thanks to all team of Lexus of Canberra and especially to Paolo and Jason, who were helping us with the purchase of new UX200. They were very friendly and accommodating, answering all questions about the car, after sale support and financial services available. Very enjoyable experience and highly recommended.

Hong & Mang
Great experience thanks to the personalised service Paolo provided throughout the entire process. he made everything so easy and nothing was ever a problem. Thank you Paolo! 

Has been a pleasure doing business with you guys !

Dianna H.
Mikkel was absolutely wonderful in all aspects. He was very professional & most of all he always answered my calls & emails no matter what time of the day or weekend. Pleasure to deal with and I rate very highly.

The Lexus staff members were so supportive from the start of the process to the actual delivery of the car. Excellent job.

Cleo Z.
Michael has been a delight to talk to and made the process so simple for us. We are from Sydney, all discussions and paperwork were done through emails and phone calls. When we arrived at the Lexus, the car was well ready to be picked up, we have simply done the inspection and signed the last bit of paperwork, had no issues at all! Was a great experience!

Alicia & Bryan
The whole experience has been wonderful, from the initial purchasing process to the after-sales service. At no time during our selection of a car did we feel pressured by Jason Holyoake or the rest of the team. Plenty of time to quietly think through our options, styles, colours etc. Jason matched his knowledge of the cars he was selling with a friendly open approach. After the sale he was still in contact with us ensuring that we were satisfied with our purchase. I thoroughly recommend Jason and the rest of the team at Lexus Canberra to anyone thinking of purchasing a vehicle.

Mazz Y.
The customer service was excellent. The waiting time was kept to the minimum, and they kept me in the loop with the progress of the service. I highly recommend Lexus of Canberra. Very professional and knowledgeable employees. Explained everything!!

Thank you Paolo, Mikkel and Jason. From the time I enquired about the Lexus the team has accommodated all my requests - eg. borrowing cars and they have made the whole process a very enjoyable experience. I am off to enjoy my new car and all it has to offer. Thanks again!

Lorraine B.
Mick is a very friendly and professional salesman. He kept in contact with me continuously by phone, text and email. He was willing to spend time with me on test drives and explained all the fantastic features of the Lexus UX 200 in detail. He was patient and I did not feel pressured. I was very happy with the service that he provided.

Caroline C.
I have always had good service from Lexus of Canberra, even when I had my Lexus 200h hatchback a few years ago. I returned to trade in my current Prius and was given excellent service in choosing another used car. I loved the fact that when I went to collect my new car, Lexus of Canberra had put a cover over it, with an enormous red bow on the bonnet and a Congratulations sign beside. The After-Sales service has been great too, particularly as the operation of the new car is quite intricate.

Khalil T.
The team at Lexus of Canberra were amazing! The sales team were more customer specialists, not trying to sell me a car, but giving me all the information I needed. Thank you Lexus of Canberra.

Graham R.
Thank you to Lexus of Canberra for our new vehicle. The whole ordering and delivery process was very smooth and professional.

Jonathan F.
My experience was great! Great communication and feedback. I have also had outstanding follow up service. Would highly recommend to others. 

Mark P.
Service was excellent and very efficient. I highly recommend Lexus of Canberra. It is the 2nd Lexus I have bought from them and have been very happy on both occasions.

Fiona K.
The service I received was excellent. 10/10 thank you!

Bonni & Mirabel
Excellent service!

John F.
Staff were very efficient, courteous and provided me with good service. Thank you.

Joseph M.
Perfect, very helpful even after purchase 10/10

Tom F.
Lexus of Canberra was a delight to deal with and having visited other dealerships in Canberra recently I can say that the service I received from Lexus of Canberra and Jason Holyoake was outstanding. Jason in particular was great to deal with and navigated the purchasing process for me with minimal stress and made it a great experience. I will definitely look to do business again with Lexus of Canberra.

Carthigesu & Aathirai
Friendly Staff and Excellent Service, thank you.



Timothy & Lexia
We visited Lexus of Canberra on a number of occasions during April to explore possible purchase options and ultimately to purchase a car. Abbey Burden looked after us on our visits. Nothing was too much trouble from our initial exploration through to the final purchase. We had lots of questions and Abbey's knowledge was excellent. The whole experience had a good VIP feel and we love the car.

Brilliant service! The car’s not too shabby either. Will highly recommend this company to everyone I know. 

Excellent experience. Abby was knowledgeable and a pleasure to deal with. Professional the whole way through the process. Updates were given regularly and as per initial sales discussion. Such communication was greatly appreciated. Would highly recommend Abby and Lexus of Canberra.


I recently purchased a new Lexus My dealings were with Abby. Abby is the first point of call when you haven’t decided what car you want, in this role Abby is truly professional , gracious and could not have been more helpful. Aside for this she has a great sense of humour and this immediately puts you at ease and reassures you that you have made the right decision This is our fifth Lexus we have purchased from Canberra Lexus Abby was a very relevant part of that decision and why, when we need another Lexus , we will be back.

From the initial viewing and car selection to my budget to test drive and handover the entire process was fantastic. Rachael and the entire team make you feel welcome from the first time you entre the show room. She also had a very good understanding of the variety of vehicles that I test drove and was very helpful in assisting through the selection process.

I first visited your Lexus showroom on Saturday 5th Feb 2022 and was attended to by Rachael Croser. Despite the fact that she was the only sales staff handling customers that day I must commend her for making us welcome and also doing her best to attend to our queries and also show us the various models. We ended up immediately placing a deposit for a UX200.Finance manager Fernando Zhang also did a good job explaining the financing etc. The entire transaction only took 6 days with us taking delivery of the vehicle today the 11th of February. Overall I must state that the Lexus staff were very professional. Rachael was exceptional in that not only did she explain and hand over the car to me but as she knew the car was for my daughter even offered to do an entire explanation and handover for my daughter again on another day and time. This I must say is Customer Service. You have a bright hardworking and excellent staff in Rachael and I will recommend her to my friends.

Abby was absolutely amazing from start to finish! If I could give her more than 5 stars I would! She was very diligent in keeping me updated and I loved how she made sure the key pages of the car booklets were marked out ahead of time! It was an absolute pleasure to have worked with Abby to purchase my Lexus!!

Could not fault Abby for her before and after sales attention. She showed exceptional skills and knowledge when it came to the Lexus brand. She made us feel very comfortable while explaining the ins and outs of the NX300 and was extremely patient working with a couple of pensioners grasping new technologies. 


The purchase of my new Lexus was a breeze - which is exactly what I needed. Abby was particularly helpful and able to answer any questions. The presentation of my car upon delivery was superb - right down to the unveiling ceremony! Fernando organised all the paperwork and the process was as hassle free as possible.

Lexus Canberra set the bar across the board for a perfect customer experience. Staff, and particularly Kevin, was very friendly and professional. From the first day of putting the order, until the last day the car was delivered, the process could not have been more seamless. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect. Lexus Canberra delivers the Lexus slogan, “The Relentless Pursuit of Perfection".

Rachael was just lovely!!

The customer service my husband and I received from Kevin and the Team at Lexus Canberra was outstanding. No question was too difficult and we negotiated a very good deal. Win Win.

'I really want to thank all the staff specially Abby, to make my day really special with beautiful car, amazing welcome and awesome gifts. Highly recommend'

"Abby and the team of Lexus of Canberra were very professional as to communicating with the sale of our Volvo XC60 we would recommend Lexus of Canberra to any one looking for a new or used car 5 stars for the team and a very thank you to ABBY Fernando and Mikkel for your service." 

"Excellent! I was very happy with the service I received and the whole process was very smooth Great experience!😊 Thank you"

Great wonderful service from purchase to delivery.

Hello Abby, the experience was good and thank you for taking the time to show me what I was getting. I know you worked hard for the sale and I appreciated it. To be honest I didn't want to buy in Canberra because I find it hard to drive in that city but you did a great job selling me the car. I also want to thank you for getting it delivered to me as I didn't have a trade in & I wasn't sure how I was going to get it back to Goulburn. Anyway thank you for your effort.

Thank you Lexus Canberra. We love our new car. Your high quality customer service goes hand in hand with your quality cars. :)

The whole Team at Lexus of Canberra were Awesome. Great customer service. Best I have ever received. Thank you to everyone.

Big thanks to Mikkel and Lexus Canberra for assisting in the purchase of our LX570. I came in from interstate to purchase the car and Mikkel was professional and went out of his way to ensure everything went smoothly. Highly recommend purchasing a car from Lexus Canberra. 

Buying my beautiful new car was easy and the delivery was just as smooth.

Service, atmosphere, professionalism were all simply stunning. What impressed me most was when initially looking at the car, Mikkel noticed a lady outside who appeared unwell. He calmly paused "the selling" and enquired about her well being. Once all was OK, he gently reverted to the client. Excellent.

Fiona & Michael
I am very proud to be the owner of my new Lexus NX. Michael Gerstenberg was always very professional and friendly to deal with, he was always available to address our queries while we made our decision. Overall an excellent experience dealing with Lexus.

Michael at Lexus was amazing to deal with. As someone who wasn't sure which car I wanted, Michael went above and beyond to work with me to figure out what car was right for me.

I'm writing to tell you how pleased and impressed I have been with the service and professionalism of Mikkel Litonjua and Nigel Wardleworth (and the rest of your organization that I have had contact with).

I live in Melbourne, and on the 4th of May I flew to Canberra to purchase a 2004 LS 430 - sight unseen. This is most definitely not something that I could normally consider doing. It was Mikkel's helpful, honest and efficient attention that gave me the confidence to do this. I have told Mikkel that any time I hear of anyone thinking of buying a Lexus I will strongly recommend that they contact him.

Since buying my car I have wanted some advice or information and had several conversations with Nigel. He also has been very pleasant to deal with and very helpful. So much so that I have every intention of spending a few days in Canberra in November and if this happens will definitely contact Nigel and arrange to have my car serviced by Lexus of Canberra while I am there.

Based on my experience, Mikkel and Nigel are real assets to your organization. 

We brought our Volvo D5 R Design from Abhi at Lexus of Canberra. Abhi was excellent to deal with very honest as we were travelling from Tasmania. Thank Abhi for providing all the additional information we asked for with no hassle.

Lexus of Canberra is the top shop! Paolo is the go to person. I would not have got the top of the range Sports Luxury RX450HL. Doesn’t matter if you’re an interstate customer. Smooth transition to get the NSW rego. Will do business again with Lexus of Canberra. 

Germiniano and Cynthia 
Excellent customer service.

Francis & Rachel

This is the third Lexus I have purchased from Lexus of Canberra and the latest experience does not disappoint. The delivery of my new Lexus was another positive experience - the service and support Paolo provided throughout was consistent with the usual high standard I have come to expect.


Customer service is always exemplary at Lexus Canberra. Great ambience in the office/showroom which is warm and welcoming. Nothing is too much trouble and I am treated as a valued customer. Paolo made the whole process of new vehicle purchase so very easy taking care of everything.

This is my third Lexus and I am pleased to confirm that all dealings with Paolo were up to the high standard I expected from Lexus of Canberra. 

Effortless dealings with minimum delay.

Angelo & Lucy
Thank you Michael and Team Lexus for your excellent service. 

The service received from Mikkel Litonjua was first class from the time the order was made to delivery of my new RC350 (in the space of a week). Thank you Mikkel, Mirko Milic & the team from Lexus of Canberra.

Paolo and all the Lexus of Canberra staff made buying a new car stress-free. Paolo was responsive and accommodating to my needs and I have driven away with an amazing car and a big smile on my face.

Absolutely phenomenal car and service! Thank you Michael for making delivery on my birthday happen! Highly recommended!

Before I entered Lexus of Canberra, I was pretty sure what car I wanted so did not need a big sell job, rather I required information and assistance that was provided completely as required. The information Michael provided me has been absolutely true, although the car arrived about two weeks earlier than he had indicated (a very good thing). When I received the car on Thursday, I was given a comprehensive introduction and as a result, I have not been too flummoxed by the technology. A really well done job. Thank you Lexus of Canberra.

Dr Pam
Thank you, Paolo, for making my car purchase such a seamless and positive experience. When my Toyota Prius "died" unexpectedly, last week I was really undecided about buying a new car (also ill-prepared as I had not done my research). I was directed to Lexus by some relatives, and was very impressed with what I read. And my experience with Lexus, via Paolo, has matched everything that has been claimed for Lexus. Paolo has bent over backwards to make everything easy for me. He brought a car across for me to test drive as I couldn't get across to Lexus easily. He was always very responsive to all texts and calls right through the process. He explained aspects of the car clearly to me and nothing was too much trouble for him. In an exceptionally short period of time, he organised delivery of my car today (Sat afternoon). I absolutely LOVE my new car and, thanks to Paolo, I have a car to drive to the North Coast tomorrow. He is an exceptional sales person and a credit to Lexus!

Lexus Canberra are always extremely easy to deal with. Great service and friendly staff.

Graham & Nutchanok
Paolo Facundo was very friendly and very helpful. He is a pleasure to deal with. (However he doesn't take a very good picture of me 😋)

Peter & Mandy
Mandy and I are very happy to continue our relationship with Lexus of Canberra which now goes back five and a half years. We yesterday took delivery of a new NX300h. Paolo Facundo, the Sales Consultant, and his colleagues Nigel, the Service Manager, and Shivanta, the Finance Manager, could not have been more helpful or professional in facilitating the transfer to our new Lexus. A five star rating is fully warranted.

John & Helen
Excellent initial service and continuous follow up from Paulo who is a most professional sales person, We are extremely pleased with all aspects of Lexus of Canberra as a professional company.

We felt welcome from start to finish of the purchase of our vehicle The process was seamless and the staff were very supportive and genuinely happy for us. Thank you for my beautiful candle gift set.

Mr & Mrs Hetherington
We found the experience in looking and then buying our Lexus NX300 from Canberra Lexus very satisfying. Michael attended us without being a "pushy salesman" which is what encouraged us to purchase from Canberra Lexus. We will definitely return to see Michael in the future when we decide to purchase again. The staff was very professional and knowledgeable in our dealings. We rate the Canberra Lexus team a 10 out of 10. Thank You

Tony & Patricia
From the moment we walked into Lexus in Phillip, Michael Gerstenberg was helpful, courteous and knowledgeable. He made us feel comfortable and explained in detail everything along the way. I feel part of the Lexus family now and feel I can call in at any time with any questions or concerns I may have in the future. 

I had wonderful experience at Lexus of Canberra. Paolo provided me with all the information to put my mind at ease to select the car I was interested in. Paolo is very friendly and helpful. I wish him all the best for doing a great job. Thank you so much to Paolo and the team at Lexus of Canberra.

Paolo and the team were fantastic, love the service, love our Lexus!

This is the very first time I have dealt with Lexus Canberra in Phillip, all my family are SO SO SO happy! The Lexus team provided the best service to us, of course the cars are beautiful too. I will deal with them again in the future.

I had no intention of buying a new car when I booked a test drive for last Saturday afternoon. However my experience was so positive I quickly changed my mind. I’ve had quite a few birthdays and have bought and sold many vehicles in those years. During discussion with Michael I never once feel pressured. This is my fifth Lexus so was researching other makes/ models as well but made the decision to purchase the UX because no other SUV came near the same standard. All the technological features were explained by Michael and I feel comfortable returning for further tuition should it be necessary (and it probably will be). Thanks Michael.

I would like to thank Lexus of Canberra -- Awesome service from Paolo and the team in arranging delivery of my NX300 FSPORT. A great experience from start to finish!

Paolo went out of his way to help. Good effort.

Buying a car can be really daunting but Mick made it a stress-free process for us. My emails and calls were always answered quickly and the attention to detail made the purchase pleasurable and exciting for our family. I highly recommend Lexus of Canberra. Thank you!

It is reassuring to discover that even when purchasing a different brand of second-hand vehicle, the Canberra Lexus dealership treated me with respect and understanding, as though I was purchasing a new top of the line model within their range. Due to the complexities of my situation Lexus insisted in providing one of their own vehicles for the three weeks it took for the banks to do their job. This was a luxury that was greatly appreciated and I am rendered near-speechless with gratitude.

Paolo and the team have been fantastic in assisting me throughout the process of getting a car. Everything have been explained well and services were exceptional. Such a smooth sailing experience of buying a car.

Charles & Jodie
Thanks for excellent service, Paolo, your help have been exceptional, we really enjoy to work with you to get our new car, your caring, in details, wonderful communication is outstanding, would remember forever. We would recommend strongly you and Lexus Canberra to friends. Thank you very much. 

James & Rebecca
Awesome service and such an easy process to buy my new car. Paolo looked after us from the first moment we walked into the yard to browse to the moment we drove away. Great team at Lexus Canberra....and always smiling.

An absolute dream dealing with Paolo!

Mark & Gemille
Paolo, Joel & Thomas have all been remarkable. They were thorough, transparent and accommodated our every request in a timely fashion. Thank you for the luxury service!

Lexus Canberra you guys are amazing host, specially Paolo. He offered an amazing service, I am hoping to have business again soon with you guys. Thanks once again Team.

Gary & Diane
Thanks to the team at Canberra Lexus, they are very professional and friendly their service was well above any that I have had on previous purchases from other Dealers. Again Thank's Paolo and the team.

Christopher H.
Christopher said 'Paolo was very friendly and welcoming, did not pressure me in any way which was great. Paolo explained everything clearly and concisely about the history of my new vehicle. As well as after purchase warranty etc A very pleasurable experience buying a vehicle from Paolo at Lexus Canberra 😊

The attentive service by Lexus Canberra was very good even when there were a few hiccups.

Weiji C.
Lexus is definitely the best car manufacturer in the world! 

David & Elizabeth
David and Elizabeth said 'Service and presentation by Paolo was outstanding. He has explained everything on the car and we are very happy. Looking forward to Lexus events when things get back to normal!'

Lorraine G.
I would like to give Michael Gerstenburg a big thank you for being so helpful when I was looking to buy my lovely Lexus(Lucy is her name).
Michael wasn’t at all aggressive or pushy, as some Salesmen are, drove me to Queanbeyan to do the paperwork which was a bit tiresome, because of the Virus.
I would recommend him to anyone looking to buy a car.

Peter M.
I would like to thank Paolo of Lexus of Canberra for all he did for me so that i could receive my car under quite a few adverse conditions. Paolo, we got there and thank you very much indeed,

Patrick & Huang H.
Excellent service. Could not be more helpful! Paolo provided all the detailed information we needed and was very helpful and patient as we had several test drives and debated the various pros and cons before deciding on our purchase. Very happy with the new IS 300!

Zheng C.
Paolo is fantastic. He answered all our questions throughout the whole process. He provided perfect service. He made the purchasing experience really smooth and happy. 100% satisfied with him!

Dan Z.
Paolo provided excellent service to me! He is very helpful and patient to answer all of my questions. Very impressive outstanding customer experience.


Mikkel Litonjua has provided excellent service. He has been most courteous, considerate and obliging to Linda and myself. It has been a pleasure dealing with Mikkel and with Lexus Canberra and I will appreciate the same level of service from the service department as I’m sure I will. Regards and best wishes!

Helen E.
'It was lovely to return to the Lexus 'family' after being away for a couple of years. This was confirmed by when I first entered the showroom and spoke with Paolo Facundo who showed me the car I was interested in (after seeing it online). Then a week later when I returned he remembered me and greeted me as I came through the door. Paolo has been extremely helpful and more importantly not 'pushy' which sometimes salespeople of any profession can be. He certainly knew all the features of the NX300 and could readily answer any questions. Today 25th September, on delivery he was patient and easily explained the features of the car and followed-up by saying to always contact him if, at any time, I had any questions or issues. I met a number of staff members at Lexus and all have been professional, polite and caring. Thank you.'

Kim & Emily
Great experience at Lexus of Canberra. Paolo was exceptionally professional and friendly. Thank you!

Got my car delivered today. Been a fantastic experience right from the start to the delivery. Lexus Canberra did a wonderful job in ensuring I got my car delivered on my requested date

Michael & Nicole T
A great dealership to deal with, the staff are friendly and very professional.

Stephen & Helen B
Very good experience. Paolo has been very informative and helpful. Would recommend him anytime, cheers

Lexus staff are approachable and friendly, best car yard to buy a car.

The service from Lexus of Canberra was outstanding. The approach was professional, helpful and incredibly respectful. I would recommend Lexus of Canberra to anyone wanting a new or used motor vehicle - even if you don't buy a Lexus they treat you as a valuable customer.

Andrew & Helen L
Thank you very much for our new Lexus. Your assistance has been very helpful. We look forward to seeing you in the future.

Ron J.
Before our initial visit to the Lexus showroom we had visited a number of dealerships for other makes. Lexus of Canberra was the only dealership that provided any real service. The team were all very friendly and they all showed a high level of knowledge of their particular area of expertise. We would like to thank Michael, Jason and Donna for making the experience so enjoyable. We loved arriving to collect the car to find it so beautifully presented and the welcome notice. Thank you all very much.

Denise T
Very good. Michael was great!

Ian & Wendy V.
From our very first visit to Lexus of Canberra until the day we took delivery, we had nothing but praise for how we were treated. Jason and his colleagues went out of their way to ensure we were happy. The Lexus UX is our second Lexus and I see no reason to ever buy anything else. We are very pleased with it.

Adam P.
Our experience with Lexus of Canberra has been wonderful! We purchased a car through a long distance transaction and they were extremely accommodating. We felt the personalized service was above and beyond. We would definitely come back to this dealership if we make another car purchase in this area. Thank you!

Paul H.
A very pleasant and memorable experience. We were made to feel special, even though we were purchasing a second hand car. Thank you. We were delighted to reconnect with Nigel. We know that the Service Department is in great hands.

Tian L.
It was a lovely experience. Jason was kind and patient. He answered all of my questions and explained everything clearly. Thank you Jason!

Everything and more we have come to expect from Lexus.

Dr. Graham D.
Simply outstanding! A great experience all round. This is my second Lexus. I'll be buying a coupe for my wife's birthday in January!



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