Throughout the years, our team at Lexus of Canberra has built a strong reputation for delivering exceptional customer service in both sales and vehicle maintenance.

Although we acknowledge that we are not without flaws, we consistently strive to achieve excellence in all that we do. You can be confident that when you choose to buy a new or pre-owned Lexus from us, our team will provide you with complete support.

Below, we would like to showcase some of the testimonials from our satisfied customers.

This is my 4th Lexus, never had any issues with Lexus of Canberra over the several years of dealing with them. Thanks again for your help. 

Great customer service

A sincere thank you to Lexus Canberra .From initial contact with Mikkel who was very thorough with all the details on all the Lexus models to the decision to purchase the F Sport RX 500 the process was seamless including the pick up where by Rachael patiently detailed the RX500 user specs. From a BMW X5 to a Lexus RX500 we couldn’t be happier with our choice. Thank you LEXUS Canberra.

Dan & Anne
The experience of purchasing our new Lexus NX 350h from Lexus of Canberra was, apart from being exciting, a very satisfying and surprising one. To be initially informed that our vehicle had a predicted wait time for delivery of around 30 months was disappointing, but we always hoped that the delivery might be brought forward a little once component supply issues eased. Our Sales Consultant, Abby Burden, kept us in the loop on progress with our order and we were extremely surprised and delighted when she informed us in May 2023 that our vehicle had gone into production and could be expected in a couple of months. To ultimately receive the good news in August that delivery was imminent was even more exciting. 20 months earlier than expected! The service and advice provide by Abby was first class, along with that of other members of the Lexus team and, I am sure will, continue into the future. We look forward to a long and satisfying relationship with Lexus of Canberra.

Rachael was so so helpful to me, teaching me all the new technology. I have been back to see her again with a few questions and nothing, it seems, is too much of a bother for her. I understand that the timeline for delivery of my new car kept being extended due to unforeseen circumstances, but the lack of communication was somewhat annoying to say the least. Despite all the delays the customer service has been beyond reproach, and I am more than happy with my beautiful new car.

Greg & Ragnhild
Professional, Friendly & Courteous.

Raman & Sandy
Amazing experience with Lexus of Canberra, especially with Abby who made the whole process transparent and seamless…

Thank you to Rachael and Lexus for their support and thorough education and attention to detail most appreciated.

Rachael and Joel are hands down the best ever! Purchase, trade in and finance process was very smooth and they looked after us from start to finish. Lexus Canberra is the best!

Marco & Kei
It was a smooth and efficient experience. The hand over in particular was professionally impressive.

Thank you Peter and Team - we were delighted with your fantastic service and really happy with our new car!

Excellent. Nothing was overlooked. 

Pretty good service. No complaints. Cars going really good too. Good experienced environment in my opinion. 

Amazing 🤩 Abby super cool customer service and lovely person. Always happy to deal with her and Mikkel. Thanks 🙏

Incredible service and absolutely went the extra mile (or few)! Mikkel is a true professional and made the process easy and seamless. Thanks again so much!

Great sales experience from Abby Burden at Lexus of Canberra. Easy to deal with, straight forward approach, honest, trustworthy and a pleasure to do business with. I would defiantly consider buying again and would recommend contacting Abby and the Team at Lexus of Canberra for your next purchase.

Great communication and after sale service, cant ask nothing more to from abby and stephney but the manager could do a bit better that is for sure.

Robert & Liz
My recent purchase is the third bought from LEXUS Canberra in the last 12 years or so and on every occasion I have found the staff to be very efficient and would not hesitate to give them a five star rating.

Carol & Matt
Hi Abby We were very happy with the service we received from you and your work colleagues. I would recommend Lexus Canberra with 5 stars for service. We are also very happy with our new Lexus. Thank you 

Scott & Margaret
As they say Happy wife happy life - all fine from the start to the finish. The team at Lexus are very good and presented well.

Yijia & Lei
Very nice service from Rachael. It’s a very nice car, worth to wait for long time. Thanks!

As it was not expected or needed, I was surprised by the effort you made to make a celebration of my car purchase a special event. Thanks to Rachel and Mikkel.

The team at Lexus were polite, professional and very helpful. We are delighted with our new car and can't wait to take it on a new adventure.

Christian & Gabriella
Abby was an excellent salesperson. She was excellent with communication and really walked us through the processes with the car. She went the extra step for us to make sure the car was ready on time and has continued to be helpful even after the purchase. Thank you Abby, you made the purchase much easier for us!

Abby has been very helpful and updated me with the status of my car production regularly during the long wait. I am very happy with my new car. Abby has answered all my questions about the functions and features of the car clearly and patiently. Thanks to Abby's great service.

I have always found purchasing a new vehicle (and I've had a few) to be quite a stressful experience simply because I'm never sure whether I have been getting a good deal. My experience with Lexus has been no different, although, to be fair, much of the uncertainty involved in purchasing the new NX revolved around well-publicized manufacturing delays. If I were to rate my experience based solely on customer service, however, it would be five stars, given that our sales representative always responded to my calls/emails promptly. She was very courteous and patient when dealing with my enquiries and had a great personality, which my wife and I admired. She is suited to her role at Lexus.

It was a great experience purchasing the car from Lexus Canberra. The sales team was transparent, informative and very friendly. They kept the process smooth and easy. Thanks again, Abby and Fernando! I would not hesitate to recommend your team to others.

Arupam & Ritwika 
Abby has been phenomenal with her customer service. She has excellent knowledge of the car and was excellent in taking care of my needs right till the handover of the vehicle; thank you for the beautiful experience.

It was great, with Rachael explaining well the features of my new car and well organised to do the handover. 

Jeanette & Mark
We can highly recommend Canberra Lexus. Racheal was amazing & kept us informed throughout our purchase. They delivered our car to us & made sure everything was fully explained with additional assistance if required. We sincerely thank Mikkel and Racheal at Canberra Lexus for such professional & friendly service.

The service provided by Rachael Croser was beyond outstanding. Thoughtful, sincere, knowledgeable and caring. Can't recommend more highly. 10 out 10.

The purchase and delivery experience was first class.

The team at Lexus of Canberra have been nothing but amazing, extremely helpful from the start of my enquiry to the delivery of my amazing NX350! Nothing was a problem, even the delivery by truck to Wagga Wagga from Canberra with Rachael coming to do the handover. I love everything about my new car. 

Abby Burden was amazing at every step of my Lexus journey. She helped me for three months to find the car of my dreams. I couldn’t have asked for anyone better. I highly recommend her service and can guarantee you’re in great hands!

Fiona & Michael 
This is our second Lexus in 12 months and our experience both times has been great. The staff are always helpful with all our enquiries making the decision to buy a Lexus an enjoyable experience. 

Very friendly and helpful. Rachael was delightful to liaise with, and both my husband and I felt very comfortable dealing with Rachael and Fernando at Lexus Canberra when purchasing our beautiful IS300 Turbo F-Sport. Thank you, Lexus Canberra.

Kil Ja
Excellent information about car, registration and finance arrangement. In addition, she gave me frequent updates about car delivery status. She is very friendly and respectful towards older adults. I was so satisfied with her service.


'10/10 on great customer service, a very professional team and a very pleasant experience from start to finish! Thanks Rachael and the Lexus Team! '

'Couple days ago I picked my new car up from Lexus, Phillip ACT. I would like to say THANK Abby very much. Abby is the best seller I have ever met. She is very attentive and polite. She showed us high professionalism doing her work. She helped us to choose a car, arranged test drive for 2 different cars of Lexus, after that I could decide what I wanted )))many many thanks 😊 I am glad and happy 😊 '

'Our experience at Lexus Canberra is one to remember. During a very busy time, Christmas, they served us with patience and in a very timely manner. There were no delays in delivering our car and the process was all easy to understand. The car was exceptionally maintained and talk about extra special treatment, the car came with two gifts! Thank you so much to Fernando for being very professional and helpful. Thanks to Rachel for guiding us as well. '

Ian & Robyn
Hi Lexus Canberra, Ian and I would like to thank Fernando and especially Abby for her professionalism, knowledge of the car we were interested in and lovely happy personality and your lovely manager of course. Thanks again, we are so happy with the new car.

From the moment I walk into the showroom to the moment I drive the car away, I experienced the very best customer service at Lexus Canberra. I find Rachael beneficial. Lovely personality is very patient and explains to me all the features which are new to me. I am 72 years old, my first time buying a prestige upmarket car, so I am not familiar with so many extra buttons to touch. So many things are new to me and full of surprises. Most appreciated was I could take the car back home to see if the UX250h would fit into my small garage. Rachael came with me and helped guide me into it. The result was fantastic, and I was very pleased. When I went for the test drive, I decided that was the car I wanted to buy. It drives so smoothly, handles so well, just the right size, I liked the colour, and it's hybrid. It ticks all the boxes. I am looking forward to many years of enjoyment in this new adventure. And I hope Lexus will provide excellent after-sales service. My thanks to Rachael.

'Great customer service, quick and efficient. we'd like to come back again for another Lexus in the future.'

Abby provided excellent advice and service. She was able to explain and demonstrate all the features of the car. We were very impressed with her product knowledge and communication skills. Abby worked a miracle. We drove our new car away 3 days after our initial inquiry.

It was an amazing experience with Lexus of Canberra. Abby and Mikkel were very understanding and went the extra mile to help us. Although we were confused about the choices and changed our decisions in between Abby and Mikkel were very patient and gave us the time we needed to make a choice, while we were using their loan car. We never feel pressured or pushed by any staff there which was very impressive when compared to other car dealers. Everything was organized based on our availability and they were very flexible. Keep up your excellent work!!!

Lexus of Canberra made the process of purchasing a car very easy. Kevin was excellent to work with - he was attentive, understanding of our needs and did not put any pressure on us to buy. Thank you Kevin and the Team at Lexus of Canberra.

Very good and professional services, Thank you Kevin and Fernando. And we love the new Lexus NX300.

Raymond, Tina & Kelvin
We were incredibly pleased with the service from Paolo. He was very helpful in many ways and made sure we picked the right car. 

Ian T.
I recently purchased Lexus number 5 from Lexus of Canberra. Everyone involved in my transaction provided the highest quality service in all respects. In three years time I will return to replace my current vehicle. Well done team!
Minimal fuss approach to getting into a used car.

Geoff & Elaine
Paolo was very obliging. He was careful to explain things clearly. We were made to feel welcome at the dealership.

Thank you Michael and Shivanta for being such a great team and helping me buy my new car. Both of you made the process so easy and fun. I am enjoying driving my new Lexus!

Anthony & Penelope
Our experience at Canberra Lexus was outstanding. Paolo Facundo was excellent as a salesperson and was very patient and informative talking us through the many features of our new RX350 Sports Luxury. Thank you for a wonderful experience, we look forward to many years of happy motoring.

Mr & Mrs Lee
We bought our first Lexus with Michael Gerstenberg's assistance. It was the most pleasant experience ever! He is very kind, professional, caring, and attentive to detail. If you would be interested in buying a Lexus, go see Michael at Lexus of Canberra, and he will deliver a superb service. Michael, thanks so much!

Excellent service and great communication, I could not fault Paolo, Shiv and the team. I highly recommend Lexus Canberra to anyone considering buying one.

Anthony & Penelope
 Our experience at Canberra Lexus was outstanding. Paolo Facundo was excellent as a salesperson and was very patient and informative talking us through the many features of our new RX350 Sports Luxury. Thank you for a wonderful experience, we look forward to many years of happy motoring.

Mr & Mrs Lee
We bought our first Lexus with Michael Gerstenberg's assistance. It was the most pleasant experience ever! He is very kind, professional, caring, and attentive to detail. If you would be interested in buying a Lexus, go see Michael at Lexus of Canberra, and he will deliver a superb service. Michael, thanks so much!

Garry & Helen
We took delivery of our car from Lexus of Canberra today and are delighted with whole buying experience. Michael treated us with respect, was honest, informative and at no point did we feel pressured. We unreservedly recommend the team at Lexus of Canberra to anyone interested in looking for a new car. 

Liz & Sam
 "My experience with purchase of new Lexus was good, certainly 5 star Service, Paulo Facundo gave me the information I needed , cheerfully answering many dumb questions! guiding me through the purchase. Must say all your staff from Manager down are pleasant, & helpful, Myron is like an old friend. My late husband purchased previous Lexus having fallen in love with it in Japan, my son drove one and we also visited a Car Expo in Osaka, I was not convinced it was a sane choice at his age..... Now I am at that same age myself! Am sure my Sydney family will enjoy driving my first Lexus, feel sad to see it go, know my grandchildren will be safe with Lexus technology. I drove many long solo trips, always felt safe driving my Lexus with proven reliability and comfort. My late husband also believed Air conditioning/heating was far superior to European bands. Thank you all for good service."

Ed & Jeanne
We recently purchased a car from Mike and Shiv at Lexus of Canberra and we’re very pleased with the efficient and friendly service we received. Within a few days of deciding on our purchase, the car was detailed and ready for pick up and presented beautifully. 😊

Michael was so helpful, friendly and approachable from beginning to end. He provided me all the valuable information I needed to make my final decision in buying my car. I couldn’t be happier, and I give him a 10/10 in all aspects ️ I would recommend him to my friends, family and colleagues. Thanks Michael! 


Went to a couple of Dealership but purchased a car from the team at Lexus of Canberra. Not because they were good at selling, but because they cared about what I wanted. It was great to be looked after by a vibrant professional team; especially Michael who was honest, transparent and made everything easy starting from choosing the car, contracts, maintenance and all the way through to driving away the car. Great experience and service all round.

Allan & Ilene
We had a great experience at Lexus Canberra. Paolo, Shiv and Mikkel are all amazing. They helped us find the perfect car for us and we are very happy. Thank you!

Thanks to Mikkel for looking after me/us. As a single mum it is important not to be left without a vehicle, I was looked after very well while anticipating the arrival of the new beast. We love the comfort, safety and technology! Thanks again for keeping us up to date on the arrival. My boy totally hates photos, the Christmas family photo might be a bit of a challenge this year lol.

Paolo and the staff at Lexus were friendly and professional. They made the process of buying my new second-hand car enjoyable and stress free!

Nirmalie & Bhathiya 
Very caring and friendly team.

'Everyone was very helpful.'

Meaghan & Grant
'I cannot commend the team at Lexus of Canberra highly enough. The whole team were fantastic to deal with and made the experience of purchasing a new car a lot of fun. In particular, we want to acknowledge Mick and Shiv. Thanks everyone! '


 'Very good service! '

Zdravko & Kristina
'Michael Gerstenberg was absolutely amazing. His knowledge and customer service was excellent and this type of service is what will make us recommend Lexus to anybody'

Geoff & Jeanette
We were very pleased with the service we received at Lexus Canberra. The staff were very polite and helpful. The information about our new car was very detailed, but we may need a bit more help to remember everything. We are very happy to recommend Lexus Canberra.

David & Debra
Everything has been perfect! The service we received in buying and picking up the car was fantastic and the car is amazing. We are loving it.

Very helpful staff and friendly service. The Lexus Canberra sales team made the whole purchase experience enjoyable and very easy. We would recommend them to anyone who is interested in purchasing a Lexus vehicle.

Deb & Warren
Very happy with the purchase of my new Lexus UX250h. Michael at Lexus of Canberra was very helpful and friendly. He was able to address all of my questions and concerns.

Wally & Stefanie
Thanks Lexus!! Our experience was five star service. Driving home for the first time in our Lexus was luxury on wheels what a smooth and quiet ride. Looking forward to many years of owning and driving our beautiful new Lexus. Thanks Paolo excellent salesmanship.

Hien & Linh
Thank you for selling us a beautiful car with a great price. We are so happy that we have made the right choice to buy this car. The interior and exterior of the car look attractive, the audio sound is superb. The safety features built into the car are excellent The service at Lexus Canberra is excellent. I felt welcome while viewing the car.

Baolin & Chang
Very happy with great service 

Lexus of Canberra was an excellent experience for us in the purchase of our NX300. Our salesman Michael was very attentive, polite and most professional in his discussion with us with options and answering our questions. The Canberra showroom is very well set up, with a clean and user friendly guest area. We look forward to having a very good relationship with Lexus. Thank you

The service we received from Lexus of Canberra was excellent, first rate.

Kim & Myung
All of Lexus staff were really helpful and friendly. I and my wife also enjoyed chatting with salesmen. I strongly recommend everyone. I would love to visit for another Lexus later on. 

David & Jenny
Absolutely excellent customer service we couldn’t have been happier with the way Lexus handled our inquiry about a new car and the patience they had while we organised financing and the like. Paolo in particular has just been outstanding. He’s not too pushy he’s a very good listener and he made the whole experience thoroughly enjoyable. We are looking forward to working with Paolo as we grow to know our new car.

Very happy with the sales service from Paolo.

Natalie K.
Paolo was lovely to deal with, very helpful sending me lots of photos so that I could purchase from interstate. He even came in on his day off to deliver the car to me. Very happy customer. Thank you to Lexus Canberra on a hassle free transaction. 

Paolo suggested all the practical options for my new UX200 and great orientation during delivery. Great service.

Although I was to receive the car last Friday, due to some transportation issues it was received today. I was kept informed and the sale executive Paolo did a good job to organise the delivery today. I would recommend Lexus Canberra to others for sure.

Dr Ken
Fantastic my first new car Great introduction to car from Paolo and he has offered to follow up with me if any issues Hope the great service continues.

Brian & Helena
Hi Paolo, Thank you for all your help this morning. We benefited greatly from your knowledge in helping us purchasing our lovely new Lexus. We drove home fairly confidently, but are still learning how to use all the wonderful features. However, there were enough to keep us on the straight and narrow !! Best wishes from Helena and Brian

One of the best experiences We have had with a car dealership. Our salesman went out of his way to make the deal happen. Very happy customers!

Gess M.
Thank you Mikkel and Lexus of Canberra for always delivering the ”wow factor” when we purchase a car. 
This time the car was  for my daughter who was blown away by your service and making her feel special. You have done it again.

Les & Jeanette
Good afternoon Lexus of Canberra I wish to convey to you and in particular Paolo the five star rating for the experience which ended with my purchase of a hybrid NX 300. The experience was positive from the moment of the entry to the Showroom to exit with the car. Paolo was courteous, delivered informative knowledge to our enquiries and was very efficient in all correspondence and dealings throughout the delivery period. Thank you very much and we are looking forward to many years of delightful driving.

Embassy of Brazil
The experience was great! Paolo was a great dealer and everything was smoothly and nicely done!

Glenn B.
I was very pleased with the overall service I received from Lexus of Canberra. From my first contact with the Sales Consultant Paolo, I knew that I would purchase a vehicle from this dealership. Paolo knew his product and explained all the features that the different models had to offer without being a PUSHY Sales Consultant. He listened to my requirements and offered great advise as to which model would best meet my needs. I originally thought the Luxury model was what I wanted but with great advise from Paolo, I ended up with the Luxury F Sport, which I am thrilled with. I will certainly recommend Lexus of Canberra and in particular Paolo to all my friends and colleagues. Just on a side note to this, I was amazed that the day after I picked the vehicle up, Paolo phoned me to see if I was happy with my vehicle and if I needed any help with any of the many options this vehicle has. Great job Paolo and Lexus of Canberra! Thank you.

Karyn G.
We had a wonderful experience in purchasing our new Lexus UX. We have always been extremely happy with out Lexus IS200 so when looking for a new car it was an easy choice to return to Lexus of Canberra. Paolo and Jason provided excellent professional service. Nothing was a problem and we were kept well informed on the delivery of our new car. Thank you Paolo and Jason.

Maria M.
My experience at Lexus of Canberra was a pleasant one. Paolo was very helpful and so was everyone else. I'm sure that we will keep in contact and they will still be very helpful to us. Thanks again for the great service.

Doug & Penny
Our experience of purchasing our new IS300h luxury Lexus was a very easy and streamlined process. Paolo from the Phillip dealership provided us with options of vehicles, financing options and was professional in his approach in every aspect. Thank you.

Matt & Jodie
The Team were fantastic They went above and beyond, kept us updated with delivery times Fantastic service and highly recommend From initial email all the way through to delivery of our new vehicle to our door 5 hours from the dealership Awesome effort.

Sergey & Lilia
We are very happy and would like to say huge thanks to all team of Lexus of Canberra and especially to Paolo and Jason, who were helping us with the purchase of new UX200. They were very friendly and accommodating, answering all questions about the car, after sale support and financial services available. Very enjoyable experience and highly recommended.

Hong & Mang
Great experience thanks to the personalised service Paolo provided throughout the entire process. he made everything so easy and nothing was ever a problem. Thank you Paolo! 

Has been a pleasure doing business with you guys !

Dianna H.
Mikkel was absolutely wonderful in all aspects. He was very professional & most of all he always answered my calls & emails no matter what time of the day or weekend. Pleasure to deal with and I rate very highly.

The Lexus staff members were so supportive from the start of the process to the actual delivery of the car. Excellent job.

Cleo Z.
Michael has been a delight to talk to and made the process so simple for us. We are from Sydney, all discussions and paperwork were done through emails and phone calls. When we arrived at the Lexus, the car was well ready to be picked up, we have simply done the inspection and signed the last bit of paperwork, had no issues at all! Was a great experience!

Alicia & Bryan
The whole experience has been wonderful, from the initial purchasing process to the after-sales service. At no time during our selection of a car did we feel pressured by Jason Holyoake or the rest of the team. Plenty of time to quietly think through our options, styles, colours etc. Jason matched his knowledge of the cars he was selling with a friendly open approach. After the sale he was still in contact with us ensuring that we were satisfied with our purchase. I thoroughly recommend Jason and the rest of the team at Lexus Canberra to anyone thinking of purchasing a vehicle.

Mazz Y.
The customer service was excellent. The waiting time was kept to the minimum, and they kept me in the loop with the progress of the service. I highly recommend Lexus of Canberra. Very professional and knowledgeable employees. Explained everything!!

Thank you Paolo, Mikkel and Jason. From the time I enquired about the Lexus the team has accommodated all my requests - eg. borrowing cars and they have made the whole process a very enjoyable experience. I am off to enjoy my new car and all it has to offer. Thanks again!

Lorraine B.
Mick is a very friendly and professional salesman. He kept in contact with me continuously by phone, text and email. He was willing to spend time with me on test drives and explained all the fantastic features of the Lexus UX 200 in detail. He was patient and I did not feel pressured. I was very happy with the service that he provided.

Caroline C.
I have always had good service from Lexus of Canberra, even when I had my Lexus 200h hatchback a few years ago. I returned to trade in my current Prius and was given excellent service in choosing another used car. I loved the fact that when I went to collect my new car, Lexus of Canberra had put a cover over it, with an enormous red bow on the bonnet and a Congratulations sign beside. The After-Sales service has been great too, particularly as the operation of the new car is quite intricate.

Khalil T.
The team at Lexus of Canberra were amazing! The sales team were more customer specialists, not trying to sell me a car, but giving me all the information I needed. Thank you Lexus of Canberra.

Graham R.
Thank you to Lexus of Canberra for our new vehicle. The whole ordering and delivery process was very smooth and professional.

Jonathan F.
My experience was great! Great communication and feedback. I have also had outstanding follow up service. Would highly recommend to others. 

Mark P.
Service was excellent and very efficient. I highly recommend Lexus of Canberra. It is the 2nd Lexus I have bought from them and have been very happy on both occasions.

Fiona K.
The service I received was excellent. 10/10 thank you!

Bonni & Mirabel
Excellent service!

John F.
Staff were very efficient, courteous and provided me with good service. Thank you.

Joseph M.
Perfect, very helpful even after purchase 10/10

Tom F.
Lexus of Canberra was a delight to deal with and having visited other dealerships in Canberra recently I can say that the service I received from Lexus of Canberra and Jason Holyoake was outstanding. Jason in particular was great to deal with and navigated the purchasing process for me with minimal stress and made it a great experience. I will definitely look to do business again with Lexus of Canberra.

Carthigesu & Aathirai
Friendly Staff and Excellent Service, thank you.



What a professional and friendly team! Thank you for your help Peter.

We made a number of visits the Lexus showroom as we were considered our options. Lexus (Peter Bui) was friendly, polite and answered all our questions, I believe, with honesty. It gave us confidence that we were making a fully informed decision about Lexus, which was very important to me. Also, Peter sat us in the UX hybrid, our preferred choice, and patiently explained all its features. This was excellent. When we picked up the UX, Peter introduced us the Service manager which was a thoughtful post-sale thing to do. Our customer service experience with Peter and the rest of Lexus was excellent.

From the moment I entered the Lexus showroom, Peter Bui greeted me warmly and was attentive to my interest in purchasing my first Lexus. He has been sensitive to my questions and took the time to explain features and options of my preferred model, the LBX. As a result, I was comfortable placing an order, as Peter kept me informed throughout the process. His professional and caring approach has been exemplary. Buying my first Lexus proved to be easy and enjoyable. I love my LBX!'

Extremely happy with all the staff that I met. Very courteous and excellent knowledge of the car that I purchased. I would recommend Canberra Lexus to other people. Well done.

Peter & Catherine
The staff were very knowledgeable and pleasant. Our purchase was a good experience. Rachael was very well versed in the vehicle and Lexus benefits.

Thank you Peter Bùi for your excellent customer service and exceeding my expectations

Not much to say, but a BIG thank you to the team most especially to Rachael for the patience and effort in making sure we get our dream car!!! I would highly recommend Lexus, with the special mention to Rachael. She’s been so delightful and amazing!😃

Sophie & Brendan
We couldn’t be happier with our new car, or with the service we experienced at the Lexus dealership in Phillip. Abby was wonderful from the beginning, helpful and open with everything and went out of her way to get us into our car. We will definitely recommend the brand and the team to friends and family. Thank you!

Brilliant car. Great service. Shame about the wait times 😭

Awesome customer service😍😍😍. Great to get the nice car at Lexus Canberra. I would like to say big thanks to Abby & Joel to help me out everything🙏

Despite the inclement weather on the day of delivery of our new car, we could not have been happier with the service provided by Rachael Croser. The information she provided was clear and concise and enabled us to face a new driving experience with confidence. Moreover Rachael was polite, considerate and welcoming. She is a fine ambassador for Lexus. As a sales consultant we would rate her 10 out of 10.

Isher & Norah
Abby gave us a very excellent introduction to our new vehicle. But we are a bit slow on the uptake and still learning its smart features - we are not a computer savvy as Abby. Will have to go back to her for a refresher course!

Thank you Abby and the team at Lexus of Canberra! I'm overjoyed with my new ES300h and couldn't be happier with my buying experience. You made the process seamless and enjoyable, and most certainly an occasion to remember upon its arrival. This is my first Lexus but I have a feeling will not be my last!'

Abby has been fantastic through the 18 month period. The car is divine.

I recently picked up my new car from Lexus Canberra. A big thank you to Abby who guided me through choosing and purchasing the car, sharing her great deal of knowledge about the cars, patiently answering my many questions, arranging a number of test drives, and providing a detailed handover. Fantastic service all round. 

Great service and smooth process, wonderful customer experience. Thanks Rachel and Steph for all the effort and time on my purchase.

Lexus Canberra is easy location & very good service by Rachael, she always kept me posted for status of the car and the delivery was well before time. Loving the new Lexus.

Craig & Shiny
From the moment we stepped into the showroom we were greeted with a welcome smile, at no point did we feel pressured into purchase a vehicle. All the staff there very polite and professional. Overall, our experience with Lexus Canberra was an enjoyable one. We are very happy to return in the future. 

Great customer service!! Rachael was very patient and helpful. 

There were a number of delays before I was able to take delivery of my new Lexus which was frustrating, however, Abby's attention to detail ameliorated most of that frustration. She kept me posted daily on the progress of parts delivery, and was particular in ensuring that every step was followed and kept me informed. When there was a delay in the insurance premium being processed she also followed up on that process. I also appreciated Nigel and his service team for their work.

Robyn & Derek
After checking other manufacturers, settled on Lexus, mainly because of the courtesy, efficiency and knowledge of the models. The experience was relaxing and the salesperson listened to what we wanted in the way of a vehicle. Abby Burden was exceptional in assisting the smooth handover of the new Lexus with details of the operation of the vehicle and ongoing service. Our special thanks to Abby but also the staff at Lexus Phillip. Congratulations Derek and Robyn.

Excellent customer service and staff all a pleasure to deal with. Wouldn’t hesitate to recommend.

Everybody was friendly, helpful and professional. Everybody who was involved in my transaction had been 'briefed in' so that I was expected when I showed up for the test drive and for the delivery. How often do you turn up and nobody seems to know who you are and why you're there (except you, of course) and you spend the first ten minutes establishing who you are despite having already done that via email or the phone. So thank you Mikkel, Fernando and Rachael for your five star service. I love my new Lexus.

Abby and Fernando at Lexus Canberra helped us buy our first brand new car, Lexus. They were very professional, always responding promptly to our questions and requests and giving great advice! We received great service and had a pleasant experience dealing with them. The whole process of buying the car from Lexus turned out to be smooth and pleasant, just like our new Lexus itself! Thank you, Abby!

An enjoyable buying experience with Lexus Canberra. Abby Burden is very knowledgeable concerning Lexus cars and helped steer us through the purchase -- protracted because of the worldwide shortage of computer chips. Well worth the wait for this stunning car.

Great professional service. Abby was very helpful and knowledgeable. Very happy.

Timothy & Lexia
We visited Lexus of Canberra on a number of occasions during April to explore possible purchase options and ultimately to purchase a car. Abbey Burden looked after us on our visits. Nothing was too much trouble from our initial exploration through to the final purchase. We had lots of questions and Abbey's knowledge was excellent. The whole experience had a good VIP feel and we love the car.

Brilliant service! The car’s not too shabby either. Will highly recommend this company to everyone I know. 

Excellent experience. Abby was knowledgeable and a pleasure to deal with. Professional the whole way through the process. Updates were given regularly and as per initial sales discussion. Such communication was greatly appreciated. Would highly recommend Abby and Lexus of Canberra.

I recently purchased a new Lexus. My dealings were with Abby. Abby is the first point of call when you haven’t decided what car you want. Abby is genuinely professional and gracious and could not have been more helpful in this role. Aside from this, she has a great sense of humour, which immediately puts you at ease and reassures you that you have made the right decision. This is the fifth Lexus we have purchased from Canberra. Abby was a relevant part of that decision, and why, when we need another Lexus, we will be back.

From the initial viewing and car selection to my budget to test drive and handover the entire process was fantastic. Rachael and the entire team make you feel welcome from the first time you entre the show room. She also had a very good understanding of the variety of vehicles that I test drove and was very helpful in assisting through the selection process.

I first visited your Lexus showroom on Saturday 5th Feb 2022, and was attended to by Rachael Croser. Even though she was the only sales staff handling customers that day, I must commend her for making us welcome and doing her best to attend to our queries and show us the various models. We ended up immediately placing a deposit for a UX200. Finance manager Fernando Zhang also did a good job explaining the financing etc. The entire transaction only took six days, with us taking delivery of the vehicle today, the 11th of February. Overall I must state that the Lexus staff were very professional. Rachael was exceptional in that not only did she explain and hand over the car to me, but as she knew the car was for my daughter even offered to do an entire explanation and handover for my daughter again on another day and time. This I must say is Customer Service. You have a bright, hardworking and excellent staff in Rachael, and I will recommend her to my friends.

Abby was absolutely amazing from start to finish! If I could give her more than 5 stars I would! She was very diligent in keeping me updated and I loved how she made sure the key pages of the car booklets were marked out ahead of time! It was an absolute pleasure to have worked with Abby to purchase my Lexus!!

Could not fault Abby for her before and after sales attention. She showed exceptional skills and knowledge when it came to the Lexus brand. She made us feel very comfortable while explaining the ins and outs of the NX300 and was extremely patient working with a couple of pensioners grasping new technologies. 


The purchase of my new Lexus was a breeze - which is exactly what I needed. Abby was particularly helpful and able to answer any questions. The presentation of my car upon delivery was superb - right down to the unveiling ceremony! Fernando organised all the paperwork and the process was as hassle free as possible.

Lexus Canberra set the bar across the board for a perfect customer experience. The staff, particularly Kevin, was very friendly and professional. The process could not have been more seamless from the first day of placing the order until the last day the car was delivered. Their attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect. Lexus Canberra delivers the Lexus slogan, “The Relentless Pursuit of Perfection.

Rachael was just lovely!!

The customer service my husband and I received from Kevin and the Team at Lexus Canberra was outstanding. No question was too difficult and we negotiated a very good deal. Win Win.

'I really want to thank all the staff specially Abby, to make my day really special with beautiful car, amazing welcome and awesome gifts. Highly recommend'

"Abby and the team of Lexus of Canberra were very professional as to communicating with the sale of our Volvo XC60 we would recommend Lexus of Canberra to any one looking for a new or used car 5 stars for the team and a very thank you to ABBY Fernando and Mikkel for your service." 

"Excellent! I was very happy with the service I received and the whole process was very smooth Great experience!😊 Thank you"

Great wonderful service from purchase to delivery.

Hello Abby, the experience was good and thank you for taking the time to show me what I was getting. I know you worked hard for the sale and I appreciated it. To be honest I didn't want to buy in Canberra because I find it hard to drive in that city but you did a great job selling me the car. I also want to thank you for getting it delivered to me as I didn't have a trade in & I wasn't sure how I was going to get it back to Goulburn. Anyway thank you for your effort.

Thank you Lexus Canberra. We love our new car. Your high quality customer service goes hand in hand with your quality cars. :)

The whole Team at Lexus of Canberra were Awesome. Great customer service. Best I have ever received. Thank you to everyone.

Big thanks to Mikkel and Lexus Canberra for assisting in the purchase of our LX570. I came in from interstate to purchase the car and Mikkel was professional and went out of his way to ensure everything went smoothly. Highly recommend purchasing a car from Lexus Canberra. 

Buying my beautiful new car was easy and the delivery was just as smooth.

Service, atmosphere, professionalism were all simply stunning. What impressed me most was when initially looking at the car, Mikkel noticed a lady outside who appeared unwell. He calmly paused "the selling" and enquired about her well being. Once all was OK, he gently reverted to the client. Excellent.

Fiona & Michael
I am very proud to be the owner of my new Lexus NX. Michael Gerstenberg was always very professional and friendly to deal with, he was always available to address our queries while we made our decision. Overall an excellent experience dealing with Lexus.

Michael at Lexus was amazing to deal with. As someone who wasn't sure which car I wanted, Michael went above and beyond to work with me to figure out what car was right for me.

I'm writing to tell you how pleased and impressed I have been with the service and professionalism of Mikkel Litonjua and Nigel Wardleworth (and the rest of your organization that I have had contact with).

I live in Melbourne, and on the 4th of May I flew to Canberra to purchase a 2004 LS 430 - sight unseen. This is most definitely not something that I could normally consider doing. It was Mikkel's helpful, honest and efficient attention that gave me the confidence to do this. I have told Mikkel that any time I hear of anyone thinking of buying a Lexus I will strongly recommend that they contact him.

Since buying my car I have wanted some advice or information and had several conversations with Nigel. He also has been very pleasant to deal with and very helpful. So much so that I have every intention of spending a few days in Canberra in November and if this happens will definitely contact Nigel and arrange to have my car serviced by Lexus of Canberra while I am there.

Based on my experience, Mikkel and Nigel are real assets to your organization. 

We brought our Volvo D5 R Design from Abhi at Lexus of Canberra. Abhi was excellent to deal with very honest as we were travelling from Tasmania. Thank Abhi for providing all the additional information we asked for with no hassle.

Lexus of Canberra is the top shop! Paolo is the go to person. I would not have got the top of the range Sports Luxury RX450HL. Doesn’t matter if you’re an interstate customer. Smooth transition to get the NSW rego. Will do business again with Lexus of Canberra. 

Germiniano and Cynthia 
Excellent customer service.

Francis & Rachel

This is the third Lexus I have purchased from Lexus of Canberra and the latest experience does not disappoint. The delivery of my new Lexus was another positive experience - the service and support Paolo provided throughout was consistent with the usual high standard I have come to expect.


Customer service is always exemplary at Lexus Canberra. Great ambience in the office/showroom which is warm and welcoming. Nothing is too much trouble and I am treated as a valued customer. Paolo made the whole process of new vehicle purchase so very easy taking care of everything.

This is my third Lexus and I am pleased to confirm that all dealings with Paolo were up to the high standard I expected from Lexus of Canberra. 

Effortless dealings with minimum delay.

Angelo & Lucy
Thank you Michael and Team Lexus for your excellent service. 

The service received from Mikkel Litonjua was first class from the time the order was made to delivery of my new RC350 (in the space of a week). Thank you Mikkel, Mirko Milic & the team from Lexus of Canberra.

Paolo and all the Lexus of Canberra staff made buying a new car stress-free. Paolo was responsive and accommodating to my needs and I have driven away with an amazing car and a big smile on my face.

Absolutely phenomenal car and service! Thank you Michael for making delivery on my birthday happen! Highly recommended!

Before I entered Lexus of Canberra, I was pretty sure what car I wanted so did not need a big sell job, rather I required information and assistance that was provided completely as required. The information Michael provided me has been absolutely true, although the car arrived about two weeks earlier than he had indicated (a very good thing). When I received the car on Thursday, I was given a comprehensive introduction and as a result, I have not been too flummoxed by the technology. A really well done job. Thank you Lexus of Canberra.

Dr Pam
Thank you, Paolo, for making my car purchase such a seamless and positive experience. When my Toyota Prius "died" unexpectedly, last week I was really undecided about buying a new car (also ill-prepared as I had not done my research). I was directed to Lexus by some relatives, and was very impressed with what I read. And my experience with Lexus, via Paolo, has matched everything that has been claimed for Lexus. Paolo has bent over backwards to make everything easy for me. He brought a car across for me to test drive as I couldn't get across to Lexus easily. He was always very responsive to all texts and calls right through the process. He explained aspects of the car clearly to me and nothing was too much trouble for him. In an exceptionally short period of time, he organised delivery of my car today (Sat afternoon). I absolutely LOVE my new car and, thanks to Paolo, I have a car to drive to the North Coast tomorrow. He is an exceptional sales person and a credit to Lexus!

Lexus Canberra are always extremely easy to deal with. Great service and friendly staff.

Graham & Nutchanok
Paolo Facundo was very friendly and very helpful. He is a pleasure to deal with. (However he doesn't take a very good picture of me 😋)

Peter & Mandy
Mandy and I are very happy to continue our relationship with Lexus of Canberra which now goes back five and a half years. We yesterday took delivery of a new NX300h. Paolo Facundo, the Sales Consultant, and his colleagues Nigel, the Service Manager, and Shivanta, the Finance Manager, could not have been more helpful or professional in facilitating the transfer to our new Lexus. A five star rating is fully warranted.

John & Helen
Excellent initial service and continuous follow up from Paulo who is a most professional sales person, We are extremely pleased with all aspects of Lexus of Canberra as a professional company.

We felt welcome from start to finish of the purchase of our vehicle The process was seamless and the staff were very supportive and genuinely happy for us. Thank you for my beautiful candle gift set.

Mr & Mrs Hetherington
We found the experience in looking and then buying our Lexus NX300 from Canberra Lexus very satisfying. Michael attended us without being a "pushy salesman" which is what encouraged us to purchase from Canberra Lexus. We will definitely return to see Michael in the future when we decide to purchase again. The staff was very professional and knowledgeable in our dealings. We rate the Canberra Lexus team a 10 out of 10. Thank You

Tony & Patricia
From the moment we walked into Lexus in Phillip, Michael Gerstenberg was helpful, courteous and knowledgeable. He made us feel comfortable and explained in detail everything along the way. I feel part of the Lexus family now and feel I can call in at any time with any questions or concerns I may have in the future. 

I had wonderful experience at Lexus of Canberra. Paolo provided me with all the information to put my mind at ease to select the car I was interested in. Paolo is very friendly and helpful. I wish him all the best for doing a great job. Thank you so much to Paolo and the team at Lexus of Canberra.

Paolo and the team were fantastic, love the service, love our Lexus!

This is the very first time I have dealt with Lexus Canberra in Phillip, all my family are SO SO SO happy! The Lexus team provided the best service to us, of course the cars are beautiful too. I will deal with them again in the future.

I had no intention of buying a new car when I booked a test drive for last Saturday afternoon. However my experience was so positive I quickly changed my mind. I’ve had quite a few birthdays and have bought and sold many vehicles in those years. During discussion with Michael I never once feel pressured. This is my fifth Lexus so was researching other makes/ models as well but made the decision to purchase the UX because no other SUV came near the same standard. All the technological features were explained by Michael and I feel comfortable returning for further tuition should it be necessary (and it probably will be). Thanks Michael.

I would like to thank Lexus of Canberra -- Awesome service from Paolo and the team in arranging delivery of my NX300 FSPORT. A great experience from start to finish!

Paolo went out of his way to help. Good effort.

Buying a car can be really daunting but Mick made it a stress-free process for us. My emails and calls were always answered quickly and the attention to detail made the purchase pleasurable and exciting for our family. I highly recommend Lexus of Canberra. Thank you!

It is reassuring to discover that even when purchasing a different brand of second-hand vehicle, the Canberra Lexus dealership treated me with respect and understanding, as though I was purchasing a new top of the line model within their range. Due to the complexities of my situation Lexus insisted in providing one of their own vehicles for the three weeks it took for the banks to do their job. This was a luxury that was greatly appreciated and I am rendered near-speechless with gratitude.

Paolo and the team have been fantastic in assisting me throughout the process of getting a car. Everything have been explained well and services were exceptional. Such a smooth sailing experience of buying a car.

Charles & Jodie
Thanks for excellent service, Paolo, your help have been exceptional, we really enjoy to work with you to get our new car, your caring, in details, wonderful communication is outstanding, would remember forever. We would recommend strongly you and Lexus Canberra to friends. Thank you very much. 

James & Rebecca
Awesome service and such an easy process to buy my new car. Paolo looked after us from the first moment we walked into the yard to browse to the moment we drove away. Great team at Lexus Canberra....and always smiling.

An absolute dream dealing with Paolo!

Mark & Gemille
Paolo, Joel & Thomas have all been remarkable. They were thorough, transparent and accommodated our every request in a timely fashion. Thank you for the luxury service!

Lexus Canberra you guys are amazing host, specially Paolo. He offered an amazing service, I am hoping to have business again soon with you guys. Thanks once again Team.

Gary & Diane
Thanks to the team at Canberra Lexus, they are very professional and friendly their service was well above any that I have had on previous purchases from other Dealers. Again Thank's Paolo and the team.

Christopher H.
Christopher said 'Paolo was very friendly and welcoming, did not pressure me in any way which was great. Paolo explained everything clearly and concisely about the history of my new vehicle. As well as after purchase warranty etc A very pleasurable experience buying a vehicle from Paolo at Lexus Canberra 😊

The attentive service by Lexus Canberra was very good even when there were a few hiccups.

Weiji C.
Lexus is definitely the best car manufacturer in the world! 

David & Elizabeth
David and Elizabeth said 'Service and presentation by Paolo was outstanding. He has explained everything on the car and we are very happy. Looking forward to Lexus events when things get back to normal!'

Lorraine G.
I would like to give Michael Gerstenburg a big thank you for being so helpful when I was looking to buy my lovely Lexus(Lucy is her name).
Michael wasn’t at all aggressive or pushy, as some Salesmen are, drove me to Queanbeyan to do the paperwork which was a bit tiresome, because of the Virus.
I would recommend him to anyone looking to buy a car.

Peter M.
I would like to thank Paolo of Lexus of Canberra for all he did for me so that i could receive my car under quite a few adverse conditions. Paolo, we got there and thank you very much indeed,

Patrick & Huang H.
Excellent service. Could not be more helpful! Paolo provided all the detailed information we needed and was very helpful and patient as we had several test drives and debated the various pros and cons before deciding on our purchase. Very happy with the new IS 300!

Zheng C.
Paolo is fantastic. He answered all our questions throughout the whole process. He provided perfect service. He made the purchasing experience really smooth and happy. 100% satisfied with him!

Dan Z.
Paolo provided excellent service to me! He is very helpful and patient to answer all of my questions. Very impressive outstanding customer experience.


Mikkel Litonjua has provided excellent service. He has been most courteous, considerate and obliging to Linda and myself. It has been a pleasure dealing with Mikkel and with Lexus Canberra and I will appreciate the same level of service from the service department as I’m sure I will. Regards and best wishes!

Helen E.
'It was lovely to return to the Lexus 'family' after being away for a couple of years. This was confirmed by when I first entered the showroom and spoke with Paolo Facundo who showed me the car I was interested in (after seeing it online). Then a week later when I returned he remembered me and greeted me as I came through the door. Paolo has been extremely helpful and more importantly not 'pushy' which sometimes salespeople of any profession can be. He certainly knew all the features of the NX300 and could readily answer any questions. Today 25th September, on delivery he was patient and easily explained the features of the car and followed-up by saying to always contact him if, at any time, I had any questions or issues. I met a number of staff members at Lexus and all have been professional, polite and caring. Thank you.'

Kim & Emily
Great experience at Lexus of Canberra. Paolo was exceptionally professional and friendly. Thank you!

Got my car delivered today. Been a fantastic experience right from the start to the delivery. Lexus Canberra did a wonderful job in ensuring I got my car delivered on my requested date

Michael & Nicole T
A great dealership to deal with, the staff are friendly and very professional.

Stephen & Helen B
Very good experience. Paolo has been very informative and helpful. Would recommend him anytime, cheers

Lexus staff are approachable and friendly, best car yard to buy a car.

The service from Lexus of Canberra was outstanding. The approach was professional, helpful and incredibly respectful. I would recommend Lexus of Canberra to anyone wanting a new or used motor vehicle - even if you don't buy a Lexus they treat you as a valuable customer.

Andrew & Helen L
Thank you very much for our new Lexus. Your assistance has been very helpful. We look forward to seeing you in the future.

Ron J.
Before our initial visit to the Lexus showroom we had visited a number of dealerships for other makes. Lexus of Canberra was the only dealership that provided any real service. The team were all very friendly and they all showed a high level of knowledge of their particular area of expertise. We would like to thank Michael, Jason and Donna for making the experience so enjoyable. We loved arriving to collect the car to find it so beautifully presented and the welcome notice. Thank you all very much.

Denise T
Very good. Michael was great!

Ian & Wendy V.
From our very first visit to Lexus of Canberra until the day we took delivery, we had nothing but praise for how we were treated. Jason and his colleagues went out of their way to ensure we were happy. The Lexus UX is our second Lexus and I see no reason to ever buy anything else. We are very pleased with it.

Adam P.
Our experience with Lexus of Canberra has been wonderful! We purchased a car through a long distance transaction and they were extremely accommodating. We felt the personalized service was above and beyond. We would definitely come back to this dealership if we make another car purchase in this area. Thank you!

Paul H.
A very pleasant and memorable experience. We were made to feel special, even though we were purchasing a second hand car. Thank you. We were delighted to reconnect with Nigel. We know that the Service Department is in great hands.

Tian L.
It was a lovely experience. Jason was kind and patient. He answered all of my questions and explained everything clearly. Thank you Jason!

Everything and more we have come to expect from Lexus.

Dr. Graham D.
Simply outstanding! A great experience all round. This is my second Lexus. I'll be buying a coupe for my wife's birthday in January!



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