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TESTIMONIALS

Over the years, our Lexus of Canberra team has earned a solid reputation for providing top customer service in both sales and vehicle maintenance. Our Service Department is #1 in the NSW-ACT region, and #2 nationally for Lexus Australia Customer Satisfaction ratings. You can rest assured knowing that when you decide to purchase a new or pre-owned Lexus, our team will have you covered.

We would like to share with you some of the testimonials our customers have shared with us below.

Mary Baker
Great customer service, went beyond our expectations in delivering our vehicle to Sydney! Tow truck, driver Tony from Euro Tow was extremely professional. My Recommendation is that other dealers learn from Lexus of Canberra on how to secure sales & the professional follow up customer service. Would not hesitate to Recommend Mikkel & his team to anyone in the market for a Lexus! Thanks again.

Sanjeev T.
Very happy with the service provided by Lexus of Canberra. Very prompt replies, and queries resolved speedily. The car was delivered on time with excellent run down on functions.Will surely recommend to friends. Great experience!

Ayesha P.
Dear Aaron,

I had the pleasure of buying a used Lexus IS350 from your dealership in late March 2015. Troy handled the sale - he discussed several vehicles with me and took me for a test drive in the car I actually bought.

I found Troy to be a consummate professional, who combined with a fine balance of knowledge and expertise about the Lexus brand with the right amount of personal warmth. Troy helped to make the purchase a pleasant and professional experience. Subsequently, my husband and I followed up on a couple of minor issues with Troy in April, and we were happy to find that he continued to show us the same level of care and support. So now we are looking forward to buying our next car! Dear Aaron,

I had the pleasure of buying a used Lexus IS350 from your dealership in late March 2015. Troy handled the sale - he discussed several vehicles with me and took me for a test drive in the car I actually bought.

Thank you very much for all your help and please pass on my thanks and best wishes to Troy. I think he has a very bright career ahead of him.

Lauren Scifleet
We all know a Lexus drive is 5 star but it's always a bonus when you get great, polite customer service. Thank you Troy (Sales), Alex (Finance) and Tim (Sales) for all your patience with me. I really do appreciate it!

Loving my car!

Peter C.
This is my second Lexus and I am very happy with the service that I get, and especially the loan car provided. I recommend Lexus to everyone all the time.

Jennifer B.
Outstanding customer service and a faultless product in the RX 350. The overall product and service offering is superior to its European competitors in every way.

Francesco B.
For Troy Dean (Lexus Consultant)

Troy was really good. I came in with 2 noisy children and they didn't seem to mind, they made it all really easy, and I am very happy.

Mrs Russell
I am very happy. They are wonderful there.

Dennis K.
This is my 4th Lexus and I am always happy with my service at Canberra.

Bob F.
My recent purchase was handled very professionally by Paolo Facundo of Lexus of Canberra. He shows he has a good knowledge of his vehicles and was very helpful and patient throughout the whole process. I thoroughly recommend Lexus of Canberra dealership, and will certainly keep them in mind when planning a change for my next vehicle.

Kaye Y.
I found Paolo to be very informative, interested in what I needed and also assisted in every aspect. The explanations he gave of the workings of the vehicle were based on my basic knowledge of mechanics which was excellent. He made us feel valued at every point.

Tim L.
Very happy with not only the product Lexus has produced but also the sales experience we received during the process of our purchase. We would be happy to recommend to anyone the Lexus experience. Thank you.

Grant H.
Our previous Lexus was maintained by Rohan and the Lexus service team for nearly 10 years. Throughout this period the car and the service provided by Lexus of Canberra were both first class. Having decided to replace our much loved IS 250 with an SUV we considered a number of European and Japanese options before coming back to Lexus for an RX 350L. We took delivery of our magnificent vehicle last week and continue to be amazed by the quality and features of the car. We would like to thank the Lexus of Canberra Sales Team (Mikkel, Rosa, Jesse and in particular Paolo) for their very professional yet personable approach to dealing with us over nearly four weeks. Paolo was very attuned to the different requirements and reservations that we expressed and was always able to describe and demonstrate the capabilities of the car without overwhelming us with too much detail. Thanks guys and we look forward to at least another 10 years of your support.

Jane C.
Jason and the team at Lexus were extremely professional and helpful in all aspects required for the purchase of my vehicle.

Charles F & Akiko S.
Very happy with my new Lexus NX 300. Lexus of Canberra certainly exceeded all expectations. Our Sales Consultant, Paolo Facundo made sure I knew how everything worked and made sure everything was set up properly in my new Lexus. He even paired my phone to bluetooth for me and rang me next day.

Jude J.
I am really happy with my purchase and the excellent service provided by the staff. I certainly recommend Lexus of Canberra for anyone who has a requirement of buying a family car. Thank you for your amazing customer service and I am proud to be a part of Lexus family now!

Ricky L.
Exceptional service from the moment you walk into the showroom to collecting your new vehicle.

Peter D.
The purchase of my car was made a whole lot simpler with the assistance of the friendly, helpful, product knowledgeable team at Lexus of Canberra.

Phillip B.
Paolo is the best Sales Consultant I have ever been involved with. Over my time buying vehicles I have had some poor service experiences but for the past two months Paolo has kept me well informed with the sale of my NX.

Peter B.
This is the third vehicle that I have bought from Lexus of Canberra. I keep returning because of their professional service and the quality of the Lexus vehicles.

Ian Sonderhof
I'm writing to tell you how pleased and impressed I have been with the service and professionalism of Mikkel Litonjua and Nigel Wardleworth (and the rest of your organization that I have had contact with).

I live in Melbourne, and on the 4th of May I flew to Canberra to purchase a 2004 LS 430 - sight unseen. This is most definitely not something that I could normally consider doing. It was Mikkel's helpful, honest and efficient attention that gave me the confidence to do this. I have told Mikkel that any time I hear of anyone thinking of buying a Lexus I will strongly recommend that they contact him.

Since buying my car I have wanted some advice or information and had several conversations with Nigel. He also has been very pleasant to deal with and very helpful. So much so that I have every intention of spending a few days in Canberra in November and if this happens will definitely contact Nigel and arrange to have my car serviced by Lexus of Canberra while I am there.

Based on my experience, Mikkel and Nigel are real assets to your organization. 

Anthony Vella
Mikkel Litonjua has provided excellent service. He has been most courteous, considerate and obliging to Linda and myself. It has been a pleasure dealing with Mikkel and with Lexus Canberra and I will appreciate the same level of service from the service department as I’m sure I will. Regards and best wishes!

Lorcan Murphy
Service, atmosphere, professionalism were all simply stunning. What impressed me most was when initially looking at the car, Mikkel noticed a lady outside who appeared unwell. He calmly paused "the selling" and enquired about her well being. Once all was OK, he gently reverted to the client. Excellent.

Craig Robertson
A great experience buying a car at Lexus of Canberra. No hassles, and great new car at the end. Thanks Paolo and the team.

Mathew Peters
Great service, and extremely great car! So Glad I went to Lexus of Canberra. Thank you. I look forward to the next time I take my business to this business.

Sandy McIntyre
Great service all round plus great looking cars also. First time Lexus owners and so glad we chose the service team at Lexus of Canberra.

Eva Bajerova Potts
Very quick and superior customer service! I would recommend to everyone to get their car from them.

Sonia Janeiro
Professional service exceeding our expectations! Two very happy customers!

Paul and Jenny O'Rourke
Having taken delivery of our Lexus LC 500 on 3/2/2018, we traveled to the South Coast and immediately felt absolutely comfortable in both the passenger and drivers seats. The car performed above our expectations. Thank you to Lexus of Canberra for your service both before and after purchase of our car. We know that the service will be ongoing. 

Duc Pham
Thank you Paolo for helping us to buy our first Lexus RX 350. It was a very pleasant and happy occasion. Paolo is friendly and trustworthy, I would highly recommend Paolo to all car buyers. Thank you to the whole Lexus team!

Daniel S.
The level of customer service at Lexus of Canberra was absolutely outstanding ... by far and away the best experience I've had buying a car or any other purchase really. Sean and Shab were excellent, I couldn't have been happier. The additional touches like the loan car and the introduction to the head of the workshop rounded out the experience perfectly. Congratulations.

Lauren B.
It's been a great experience. Jason has been wonderful to deal with, easy going, knowledgeable and always happy to take my calls and questions. Thanks so much!

Sasi G.
We loved the buying experience of our 3rd Lexus at Lexus of Canberra. All credit to Paolo Facundo for making our experience painless and enjoyable by being patient and accommodating. We would definitely recommend Paolo to any client looking for a good deal with a great smile. Trust me you will truly enjoy the process of buying a Lexus with Paolo. He is a major asset to the company!

Weimin T.
We had a great experience with our first ever Lexus purchase. Switching from a Mercedes Benz, the very personal service provided by Paolo was amazing. He assisted in helping us get the car we wanted and went to great lengths to ensure we had a loan car whilst we waited for our new car to be delivered. The Lexus NX 300h is a great drive and our baby loves the new car! The price and value was fantastic and we have been totally converted. Thanks to the team, Paolo and Jesse at Lexus Canberra for a great and hassle free experience!

David M.
A great professional team who explained everything very clearly to us. It has been a pleasure to deal with them.

Lynette B.
Paolo was amazing with the information and help he provided. He deserves at least 10 stars!

Phattreeya T.
Paolo and Jesse introduced me to the whole team which were full of smiles! I felt so warm and welcomed, they treated me like family! They listened to my needs, wants and gave me their best offer. Who says a girl can’t have everything in life, because they made it happen!

Austin O.
Lexus of Canberra is the best. Excellent customer service! Thanks Paolo Facundo for the great deal!

Kym P.
I found that Paulo was attentive and helpful. As usual the Service staff are brilliant!

Sorial I.
Great service from the beginning! I was very well looked after by the whole team and was very happy with the car and support I received when purchasing. A very special thank you to Paolo and Jason for all their personalised help. I would definitely recommend the team at Lexus of Canberra.

Karen M.
Lexus of Canberra were outstanding when we purchased our car. They were very helpful and extremely easy to deal with. I felt like I was a very valued customer and I look forward to dealing with them in the future.

Daniel & Melissa C.
We cannot thank Paolo, Jason and the team enough for the best experience in becoming part of the Lexus family! Their customer service is outstanding and nothing was rushed in helping us come to the right decision and fulfilling a little dream come true! Best team ever guys!