Great wonderful service from purchase to delivery.
Hello Abby, the experience was good and thank you for taking the time to show me what I was getting. I know you worked hard for the sale and I appreciated it. To be honest I didn't want to buy in Canberra because I find it hard to drive in that city but you did a great job selling me the car. I also want to thank you for getting it delivered to me as I didn't have a trade in & I wasn't sure how I was going to get it back to Goulburn. Anyway thank you for your effort.
Thank you Lexus Canberra. We love our new car. Your high quality customer service goes hand in hand with your quality cars. :)
The whole Team at Lexus of Canberra were Awesome. Great customer service. Best I have ever received. Thank you to everyone.
Big thanks to Mikkel and Lexus Canberra for assisting in the purchase of our LX570. I came in from interstate to purchase the car and Mikkel was professional and went out of his way to ensure everything went smoothly. Highly recommend purchasing a car from Lexus Canberra.
Buying my beautiful new car was easy and the delivery was just as smooth.
Service, atmosphere, professionalism were all simply stunning. What impressed me most was when initially looking at the car, Mikkel noticed a lady outside who appeared unwell. He calmly paused "the selling" and enquired about her well being. Once all was OK, he gently reverted to the client. Excellent.
Fiona & Michael
I am very proud to be the owner of my new Lexus NX. Michael Gerstenberg was always very professional and friendly to deal with, he was always available to address our queries while we made our decision. Overall an excellent experience dealing with Lexus.
Michael at Lexus was amazing to deal with. As someone who wasn't sure which car I wanted, Michael went above and beyond to work with me to figure out what car was right for me.
Very pleasant experience at Lexus Canberra. Special thanks to Paolo and Joel for making the whole process very smooth and quick. Highly recommend Paolo if you want to buy a Lexus.
Sean & Peta
Thankyou Michael and the team at Lexus Canberra for providing me a fantastic deal on my new IS300 sport. Michael kept me updated to when the car would be available he took the time to explain all the features of the vehicle, I could not be happier with the customer service very professional, I highly recommend Lexus Canberra.
We brought our Volvo D5 R Design from Abhi at Lexus of Canberra. Abhi was excellent to deal with very honest as we were travelling from Tasmania. Thank Abhi for providing all the additional information we asked for with no hassle.
Lexus of Canberra is the top shop! Paolo is the go to person. I would not have got the top of the range Sports Luxury RX450HL. Doesn’t matter if you’re an interstate customer. Smooth transition to get the NSW rego. Will do business again with Lexus of Canberra.
Germiniano and Cynthia
Excellent customer service.
Francis & Rachel
VERY, VERY HAPPY WITH OUR PURCHASE AT LEXUS CANBERRA. A GREAT PRICE AND EXCELLENT SERVICE FROM ALL STAFF INVOLVED. THE TRADING IN OF 2 CARS WENT VERY SMOOTHLY AND PICK UP OF THE CAR WAS A BREEZE. THANKYOU.
This is the third Lexus I have purchased from Lexus of Canberra and the latest experience does not disappoint. The delivery of my new Lexus was another positive experience - the service and support Paolo provided throughout was consistent with the usual high standard I have come to expect.
I'd like to thank Michael for his assistance in buying this car. He was friendly, very pleasant, helpful and carried a professional persona throughout the whole process. The sale went through like a breeze. Most of all I am very happy with my new car.
Customer service is always exemplary at Lexus Canberra. Great ambience in the office/showroom which is warm and welcoming. Nothing is too much trouble and I am treated as a valued customer. Paolo made the whole process of new vehicle purchase so very easy taking care of everything.
This is my third Lexus and I am pleased to confirm that all dealings with Paolo were up to the high standard I expected from Lexus of Canberra.
Effortless dealings with minimum delay.
Angelo & Lucy
Thank you Michael and Team Lexus for your excellent service.
The service received from Mikkel Litonjua was first class from the time the order was made to delivery of my new RC350 (in the space of a week). Thank you Mikkel, Mirko Milic & the team from Lexus of Canberra.
Paolo and all the Lexus of Canberra staff made buying a new car stress-free. Paolo was responsive and accommodating to my needs and I have driven away with an amazing car and a big smile on my face.
Absolutely phenomenal car and service! Thank you Michael for making delivery on my birthday happen! Highly recommended!
Before I entered Lexus of Canberra, I was pretty sure what car I wanted so did not need a big sell job, rather I required information and assistance that was provided completely as required. The information Michael provided me has been absolutely true, although the car arrived about two weeks earlier than he had indicated (a very good thing). When I received the car on Thursday, I was given a comprehensive introduction and as a result, I have not been too flummoxed by the technology. A really well done job. Thank you Lexus of Canberra.
Thank you, Paolo, for making my car purchase such a seamless and positive experience. When my Toyota Prius "died" unexpectedly, last week I was really undecided about buying a new car (also ill-prepared as I had not done my research). I was directed to Lexus by some relatives, and was very impressed with what I read. And my experience with Lexus, via Paolo, has matched everything that has been claimed for Lexus. Paolo has bent over backwards to make everything easy for me. He brought a car across for me to test drive as I couldn't get across to Lexus easily. He was always very responsive to all texts and calls right through the process. He explained aspects of the car clearly to me and nothing was too much trouble for him. In an exceptionally short period of time, he organised delivery of my car today (Sat afternoon). I absolutely LOVE my new car and, thanks to Paolo, I have a car to drive to the North Coast tomorrow. He is an exceptional sales person and a credit to Lexus!
Lexus Canberra are always extremely easy to deal with. Great service and friendly staff.
Graham & Nutchanok
Paolo Facundo was very friendly and very helpful. He is a pleasure to deal with. (However he doesn't take a very good picture of me 😋)
Peter & Mandy
Mandy and I are very happy to continue our relationship with Lexus of Canberra which now goes back five and a half years. We yesterday took delivery of a new NX300h. Paolo Facundo, the Sales Consultant, and his colleagues Nigel, the Service Manager, and Shivanta, the Finance Manager, could not have been more helpful or professional in facilitating the transfer to our new Lexus. A five star rating is fully warranted.
John & Helen
Excellent initial service and continuous follow up from Paulo who is a most professional sales person, We are extremely pleased with all aspects of Lexus of Canberra as a professional company.
We felt welcome from start to finish of the purchase of our vehicle The process was seamless and the staff were very supportive and genuinely happy for us. Thank you for my beautiful candle gift set.
Mr & Mrs Hetherington
We found the experience in looking and then buying our Lexus NX300 from Canberra Lexus very satisfying. Michael attended us without being a "pushy salesman" which is what encouraged us to purchase from Canberra Lexus. We will definitely return to see Michael in the future when we decide to purchase again. The staff was very professional and knowledgeable in our dealings. We rate the Canberra Lexus team a 10 out of 10. Thank You
Tony & Patricia
From the moment we walked into Lexus in Phillip, Michael Gerstenberg was helpful, courteous and knowledgeable. He made us feel comfortable and explained in detail everything along the way. I feel part of the Lexus family now and feel I can call in at any time with any questions or concerns I may have in the future.
I had wonderful experience at Lexus of Canberra. Paolo provided me with all the information to put my mind at ease to select the car I was interested in. Paolo is very friendly and helpful. I wish him all the best for doing a great job. Thank you so much to Paolo and the team at Lexus of Canberra.
Paolo and the team were fantastic, love the service, love our Lexus!
This is the very first time I have dealt with Lexus Canberra in Phillip, all my family are SO SO SO happy! The Lexus team provided the best service to us, of course the cars are beautiful too. I will deal with them again in the future.
I had no intention of buying a new car when I booked a test drive for last Saturday afternoon. However my experience was so positive I quickly changed my mind. I’ve had quite a few birthdays and have bought and sold many vehicles in those years. During discussion with Michael I never once feel pressured. This is my fifth Lexus so was researching other makes/ models as well but made the decision to purchase the UX because no other SUV came near the same standard. All the technological features were explained by Michael and I feel comfortable returning for further tuition should it be necessary (and it probably will be). Thanks Michael.
I would like to thank Lexus of Canberra -- Awesome service from Paolo and the team in arranging delivery of my NX300 FSPORT. A great experience from start to finish!
Paolo went out of his way to help. Good effort.
Buying a car can be really daunting but Mick made it a stress-free process for us. My emails and calls were always answered quickly and the attention to detail made the purchase pleasurable and exciting for our family. I highly recommend Lexus of Canberra. Thank you!
It is reassuring to discover that even when purchasing a different brand of second-hand vehicle, the Canberra Lexus dealership treated me with respect and understanding, as though I was purchasing a new top of the line model within their range. Due to the complexities of my situation Lexus insisted in providing one of their own vehicles for the three weeks it took for the banks to do their job. This was a luxury that was greatly appreciated and I am rendered near-speechless with gratitude.
Paolo and the team have been fantastic in assisting me throughout the process of getting a car. Everything have been explained well and services were exceptional. Such a smooth sailing experience of buying a car.
Charles & Jodie
Thanks for excellent service, Paolo, your help have been exceptional, we really enjoy to work with you to get our new car, your caring, in details, wonderful communication is outstanding, would remember forever. We would recommend strongly you and Lexus Canberra to friends. Thank you very much.
James & Rebecca
Awesome service and such an easy process to buy my new car. Paolo looked after us from the first moment we walked into the yard to browse to the moment we drove away. Great team at Lexus Canberra....and always smiling.
An absolute dream dealing with Paolo!
Mark & Gemille
Paolo, Joel & Thomas have all been remarkable. They were thorough, transparent and accommodated our every request in a timely fashion. Thank you for the luxury service!
Lexus Canberra you guys are amazing host, specially Paolo. He offered an amazing service, I am hoping to have business again soon with you guys. Thanks once again Team.
Gary & Diane
Thanks to the team at Canberra Lexus, they are very professional and friendly their service was well above any that I have had on previous purchases from other Dealers. Again Thank's Paolo and the team.
Christopher said 'Paolo was very friendly and welcoming, did not pressure me in any way which was great. Paolo explained everything clearly and concisely about the history of my new vehicle. As well as after purchase warranty etc A very pleasurable experience buying a vehicle from Paolo at Lexus Canberra 😊
The attentive service by Lexus Canberra was very good even when there were a few hiccups.
Lexus is definitely the best car manufacturer in the world!
David & Elizabeth
David and Elizabeth said 'Service and presentation by Paolo was outstanding. He has explained everything on the car and we are very happy. Looking forward to Lexus events when things get back to normal!'
I would like to give Michael Gerstenburg a big thank you for being so helpful when I was looking to buy my lovely Lexus(Lucy is her name).
Michael wasn’t at all aggressive or pushy, as some Salesmen are, drove me to Queanbeyan to do the paperwork which was a bit tiresome, because of the Virus.
I would recommend him to anyone looking to buy a car.
I would like to thank Paolo of Lexus of Canberra for all he did for me so that i could receive my car under quite a few adverse conditions. Paolo, we got there and thank you very much indeed,
Patrick & Huang H.
Excellent service. Could not be more helpful! Paolo provided all the detailed information we needed and was very helpful and patient as we had several test drives and debated the various pros and cons before deciding on our purchase. Very happy with the new IS 300!
Paolo is fantastic. He answered all our questions throughout the whole process. He provided perfect service. He made the purchasing experience really smooth and happy. 100% satisfied with him!
Paolo provided excellent service to me! He is very helpful and patient to answer all of my questions. Very impressive outstanding customer experience.
Paolo and Jason were such a pleasure to deal with. They provided us with excellence service at all times and ensured the whole process was easy and stress-free. I will certainly recommend them to friends and colleagues who are looking for a new car.
Mikkel Litonjua has provided excellent service. He has been most courteous, considerate and obliging to Linda and myself. It has been a pleasure dealing with Mikkel and with Lexus Canberra and I will appreciate the same level of service from the service department as I’m sure I will. Regards and best wishes!
'It was lovely to return to the Lexus 'family' after being away for a couple of years. This was confirmed by when I first entered the showroom and spoke with Paolo Facundo who showed me the car I was interested in (after seeing it online). Then a week later when I returned he remembered me and greeted me as I came through the door. Paolo has been extremely helpful and more importantly not 'pushy' which sometimes salespeople of any profession can be. He certainly knew all the features of the NX300 and could readily answer any questions. Today 25th September, on delivery he was patient and easily explained the features of the car and followed-up by saying to always contact him if, at any time, I had any questions or issues. I met a number of staff members at Lexus and all have been professional, polite and caring. Thank you.'
Kim & Emily
Great experience at Lexus of Canberra. Paolo was exceptionally professional and friendly. Thank you!
Got my car delivered today. Been a fantastic experience right from the start to the delivery. Lexus Canberra did a wonderful job in ensuring I got my car delivered on my requested date
Dan & Elle
The team at Lexus Canberra are 10/10. They made the whole experience of buying our new car so easy and enjoyable. Thanks Paolo and Jason you both were a pleasure to deal with.
Michael & Nicole T
A great dealership to deal with, the staff are friendly and very professional.
Stephen & Helen B
Very good experience. Paolo has been very informative and helpful. Would recommend him anytime, cheers
Lexus staff are approachable and friendly, best car yard to buy a car.
The service from Lexus of Canberra was outstanding. The approach was professional, helpful and incredibly respectful. I would recommend Lexus of Canberra to anyone wanting a new or used motor vehicle - even if you don't buy a Lexus they treat you as a valuable customer.
Andrew & Helen L
Thank you very much for our new Lexus. Your assistance has been very helpful. We look forward to seeing you in the future.
Before our initial visit to the Lexus showroom we had visited a number of dealerships for other makes. Lexus of Canberra was the only dealership that provided any real service. The team were all very friendly and they all showed a high level of knowledge of their particular area of expertise. We would like to thank Michael, Jason and Donna for making the experience so enjoyable. We loved arriving to collect the car to find it so beautifully presented and the welcome notice. Thank you all very much.
Very good. Michael was great!
Ian & Wendy V.
From our very first visit to Lexus of Canberra until the day we took delivery, we had nothing but praise for how we were treated. Jason and his colleagues went out of their way to ensure we were happy. The Lexus UX is our second Lexus and I see no reason to ever buy anything else. We are very pleased with it.
Our experience with Lexus of Canberra has been wonderful! We purchased a car through a long distance transaction and they were extremely accommodating. We felt the personalized service was above and beyond. We would definitely come back to this dealership if we make another car purchase in this area. Thank you!
A very pleasant and memorable experience. We were made to feel special, even though we were purchasing a second hand car. Thank you. We were delighted to reconnect with Nigel. We know that the Service Department is in great hands.
It was a lovely experience. Jason was kind and patient. He answered all of my questions and explained everything clearly. Thank you Jason!
Everything and more we have come to expect from Lexus.
Dr. Graham D.
Simply outstanding! A great experience all round. This is my second Lexus. I'll be buying a coupe for my wife's birthday in January!
I found the service to be obliging, effective and pleasant.
Mr Paolo Facundo was very friendly and professional in dealing with the purchase of our new NX 300h vehicle. He showed all the features of the vehicle and negotiated an acceptable trade in on our Lexus RX350. Overall, we were extremely happy with Paolo and would strongly recommend him to any future potential Lexus buyers.
Really friendly, really satisfied. Love you all, thank you so much!
Maria and Paul
Our experience with the purchasing of our vehicle from Jason was exceptional from the start. He demonstrated knowledge, attention to detail and professionalism at all times. We managed to throw in some humour and jokes in the mix to make it a great experience. We love our Lexus.... Thank you.
Paolo Facundo at Lexus Canberra has given us excellent service as part of our purchase of the new 2019 RX350 F Sport. He has been consistently attending to our needs from the start and would update us regularly along the way. Paolo is also very pleasant to talk to and I would highly recommend anyone to work with him on your next Lexus purchase. Thank you Paolo for all your help. Much appreciated.
I had excellent service from when Lexus of Canberra first contacted me regarding the new car right through to delivery. Thank you so much.
William & Lorna L.
Awesome customer service experience from Paolo and Jason from start to finish. We can’t thank you enough. Keep up the good work and more power to you. Mabuhay, Lexus Canberra. Mga kabayan, dito tayo sa may pusong Pinoy. Wishing you more happy customers like us to come your way!!! Thank you so much.
Paolo Facundo at Lexus Canberra has given us an excellent service as part of our purchase of the new 2019 RX350 F Sport. He has been consistently attending to our needs from the start and would update us regularly along the way. Paolo is also very pleasant to talk to and I would highly recommend anyone to work with him on your next Lexus purchase. Thank you Paolo for all your help. Much appreciated.
I'm writing to tell you how pleased and impressed I have been with the service and professionalism of Mikkel Litonjua and Nigel Wardleworth (and the rest of your organization that I have had contact with).
I live in Melbourne, and on the 4th of May I flew to Canberra to purchase a 2004 LS 430 - sight unseen. This is most definitely not something that I could normally consider doing. It was Mikkel's helpful, honest and efficient attention that gave me the confidence to do this. I have told Mikkel that any time I hear of anyone thinking of buying a Lexus I will strongly recommend that they contact him.
Since buying my car I have wanted some advice or information and had several conversations with Nigel. He also has been very pleasant to deal with and very helpful. So much so that I have every intention of spending a few days in Canberra in November and if this happens will definitely contact Nigel and arrange to have my car serviced by Lexus of Canberra while I am there.
Based on my experience, Mikkel and Nigel are real assets to your organization.
I thoroughly enjoyed my experience with Lexus of Canberra. Paolo and Jason were very courteous and patient. This is my second time purchasing a vehicle from Lexus and the customer experience shown to me this time far surpassed the first time. Thank you for making this experience such a memorable one. I love my new car!
A great experience buying a car at Lexus of Canberra. No hassles, and great new car at the end. Thanks Paolo and the team.
Great service, and extremely great car! So Glad I went to Lexus of Canberra. Thank you. I look forward to the next time I take my business to this business.
Great service all round plus great looking cars also. First time Lexus owners and so glad we chose the service team at Lexus of Canberra.
Very quick and superior customer service! I would recommend to everyone to get their car from them.
Professional service exceeding our expectations! Two very happy customers!
Paul and Jenny
Having taken delivery of our Lexus LC 500 on 3/2/2018, we traveled to the South Coast and immediately felt absolutely comfortable in both the passenger and drivers seats. The car performed above our expectations. Thank you to Lexus of Canberra for your service both before and after purchase of our car. We know that the service will be ongoing.
Thank you Paolo for helping us to buy our first Lexus RX 350. It was a very pleasant and happy occasion. Paolo is friendly and trustworthy, I would highly recommend Paolo to all car buyers. Thank you to the whole Lexus team!