We know how important your car is to you, and a car accident, no matter how minor, can be a stressful experience.

However, Lexus of Canberra is here to help you if this should occur. Lexus of Canberra now provides a new, value-added service called Lexus of Canberra Accident Assist to ensure that in the unfortunate event of an accident, we will help to put you back on the road as soon as possible. We've partnered with Compass Claims, an industry specialist in accident management, to make sure we look after you when you need it most.

Lexus of Canberra Accident Assist. Call 1300 738 723.

How Lexus of Canberra Accident Assistance Works

If you are not at fault, our Accident Assist Team will provide you with a like-for-like vehicle for the duration of your vehicle repair with no upfront cost. These charges are then recovered by Compass Claims directly from the at-fault person's insurance company*.

If you are at fault, our team can provide a vehicle to you at a preferential rate, or if you have rental cover in your policy, we can recover the costs direct from your insurer on your behalf*.

What to do if you're involved in an accident

Simply call our Accident Assist Team on 1300 738 723.

Your call will be answered by a trained professional who will take your details and arrange a tow truck to collect your vehicle.

Our Accident Assist Team will:

  • Liaise with your insurance and have you back in your vehicle as soon as possible
  • Organise repairs with a reputable smash repairer
  • Monitor your repair period and advise when it has been finalised
  • Arrange delivery of the vehicle to the smash repairer, your place of work or your home if your car is not road worthy
  • Organise a replacement vehicle while your vehicle is repaired

Our team are available to take your call 24 hours a day, 7 days a week^ and will guide you through the process. We know how frustrating it can be at times like these so we want to make sure you experience minimal inconvenience during the repair period.

*For full terms and conditions regarding our service, please visit www.compassclaim.com.au.

^Limited service may apply on weekend and public holidays.


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