If at any time your Lexus is being serviced, your Lexus Dealer will offer you the choice of two convenient options. If you drop off your vehicle for servicing at your Lexus dealership, you will receive a complimentary loan car which is yours to enjoy until your vehicle is ready for collection. Alternatively, you can choose to have your Lexus picked up from your home or office and have it dropped back to you once the service is complete.

In addition, after each service you'll receive a complimentary wash and interior vacuum. It's all part of the seamless ownership experience unique to Lexus, available for any new vehicle across the entire Lexus range, or a pre-owned vehicle within the factory warranty period.

Owning a Lexus offers the assurance of exceptional quality and performance, as well as peace of mind when something unexpected happens. For the duration of your membership in the Encore Privileges programme you will have access to a range of services through the Lexus DriveCare programme, 24 hours a day. These include: 

• Breakdown assistance with fuel, battery or tyre/wheel replacement
• Basic mechanical assistance
• Breakdown towing as required to a Lexus Dealer or nominated technical centre
• One-way metropolitan taxi fare up to $150 (including GST)
• Entry assistance if you are locked out of your vehicle (selected Lexus models only) 
• Off-road patrols for LX and RX 4WDs
• Personal Assist service for when you experience a vehicle-related incident over 100km away from home and your Lexus is immobile for more than 24 hours
• Courier service for urgent small parcels or documents 
• Clothing and personal effects cover up to $250 (including GST)