The Lexus Connected App² is a smartphone app that connects you to all things that Lexus Connected Services has to offer. To learn more, visit: lexus.com.au/owners/apps/lexus-connected-app.

Your vehicle's unique VIN is a 17 digit alphanumeric code, and can be found in the following locations:

1. On the driver's or passenger's side door jamb
2. On the lower right corner of the dashboard by looking through the windshield
3. Printed on your vehicle's registration certificate or retail delivery card located inside Service & Warranty booklet
4. In the index at the back of the Owner's manual.

Lexus Connected Services are an advanced suite of technologies designed to focus on safety and security, convenience and comfort. Available in Lexus vehicles equipped with an active Connected Services system¹.

For further information visit: lexus.com.au/connectivity.

Lexus is progressively launching Connected Services across its model range.

Please contact your preferred Lexus dealer for more information.

Lexus Connected Service Safety Features are always intended to be active even if data connectivity is restricted via the Lexus Connected App. We will collect vehicle information including location and may collect voice recordings if these safety features are triggered. These services can only be disabled by contacting your preferred Lexus dealer or the Lexus Customer Assistance Centre on 1800 023 009.

Additional Connected Services can be set up and managed by adding your vehicle to Lexus Connected App.

Download for Apple App Store or Google Play.

You’ll need your vehicle VIN and the app will guide you through the right steps to verify your ownership.

If you have complimentary periods of Lexus Connected Services¹, you have the flexibility to choose whether you would like to continue to keep relevant services active with a paid subscription. Subscription prices vary depending on the package and different complimentary periods apply depending on the package and enabled DCM, which depends on the vehicle you drive.

See lexus.com.au/connectivity/packages for more detail on package prices. Features are subject to change.

For Lexus Dealer demonstrative models or second-hand Connected vehicles, the remaining complimentary period balance will be automatically transferred to the new owner.

No. Lexus Connected Services utilises the vehicle's inbuilt communication device to connect to the mobile network.

Manage your subscription using the following steps:

1. Open the Lexus Connected App and navigate to ‘Shop’.
2. Select ‘Manage ’Subscriptions’.
3. Select ‘Add Service’.
4. Locate the package you wish to manage and select it.
5. Follow the steps to complete the renewal process.

You can cancel your subscription at any time via the Lexus Connected App. See steps below:

1. Open the Lexus Connected App and navigate to ‘Shop’.
2. Select ‘Manage Subscriptions’.
3. Locate the package you wish to manage and select it.
4. For paid services, select ‘Manage Subscription’, then choose ‘Cancel’. For complimentary services, simply select ‘Cancel’.

Should you wish to renew at any time, simply return to the same section.

• For trial services: select any available trial and tap ‘Activate Trial’.
• For paid services: tap ‘Add Service’ and follow the steps to subscribe.

For support, please contact the Lexus Customer Assistance Centre on 1800 023 009.

The Lexus Connected App² supports the following:

• Apple iPhones operating on iOS 17 or higher. 
• Android phones operating on Android 10.0 or higher. 

The Lexus Connected App⁶ supports the following:

• Apple^® iPhones operating on iOS 17 or higher and WatchOS 10.0+
• Android^™ phones operating on  Android^™10.0 or higher and WearOS (watch) device running Wear OS 3 or higher.

Samsung Gear smartwatches are not supported as they run on a proprietary operating system called Tizen^®. However, customers with a Samsung smartphone can pair with some Android^™ smartwatch brands to allow for the use but remain incompatible for the use of certain features.

Many other smartwatch brands, such as Fitbit, Jawbone, Garmin, etc. also run on proprietary operating systems but remain incompatible for the use of certain features.