Finance gapinsurance
As a Finance Gap Insurance customer, your policy helps cover any outstanding loan balance following a total loss such as accident or theft, up to the level of cover you have chosen. Your policy includes cover for insurance, registration and car hire cover.
How can we help you?
Want to claim on an existing policy?
For Motor Vehicle, Finance Gap and Finance Protection Insurance policies you can lodge your claim over the phone by calling us on 1300 658 067.
For Factory Approved Extended Warranty Insurance and Extended Warranty Insurance claims you will need to contact the Administrator and advise them that you wish to make a claim. A claim form can be obtained by emailing the Administrator or calling 1300 888 840.
Want to make an adjustment on an existing policy?
If you need to make any changes to your insurance policy, you can do so by calling us on 1300 888 840. Depending on the type of alterations you need to make, your premium may change. With the exception of policy cancellation, we do not charge any administration fees to make changes to your policy.
Have an enquiry about your existing policy?
Please contact our Lexus Customer Solutions Centre on 1300 888 840.
I do not have an existing policy
Lexus Insurance no longer offers this product to new customers. However, we are always here for you if you need help. Please call us on 1300 888 840 to talk to a customer service representative.
If you would like to understand the full details of your Finance Gap Insurance policy with Lexus Insurance please refer to the Product Disclosure Statement (PDS) and Supplementary Product Disclosure Statement (SPDS).
Important documents - Legal PDS'
Get to know your Finance Gap Insurance better.
Lexus Finance Gap Insurance Policy and Product Disclosure Statement
Supplementary Product Disclosure Statement (SPDS)
This SPDS, dated 28 January 2021, updates and should be read in conjunction with the
Lexus Finance Gap Insurance Policy and Product Disclosure Statement any other applicable
SPDS we may have given you, for new policies commencing on or after 25 March 2021.
Supplementary Product Disclosure Statement (SPDS)
This SPDS, dated 1 May 2019, updates and should be read in conjunction with the Lexus Finance Gap Insurance Policy and Product Disclosure Statement and any other applicable SPDS we may have given you.
Lexus Insurance Financial Services Guide
Lexus Insurance Product Governance
Lexus Insurance is committed to providing our customers with products that are suitable for their needs and meet their expectations. This policy outlines how we respond to customer needs and expectations in our approach to the design, distribution and regular review of our products.
Lexus Insurance Complaints Guide
Effective from 1 July 2021, please refer to this guide for information about how Lexus Insurance will handle any complaint that you may have.
Lexus Insurance Family and Domestic Violence Policy
Lexus Insurance recognises that Family and Domestic Violence is a serious issue that may be affecting our customers and we are strongly committed to supporting them. This policy sets out how we will support those affected by Family and Domestic Violence.
Contact details
Phone
Claims or existing policy information: 1300 888 804
Mon-Fri 8:30am to 7:00pm AEST
Sat 9:00am to 4:00pm AEST
Mail
Lexus Insurance
PO Box 7212
Melbourne VIC 3004
The information provided on this website by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.
