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Finance gapinsurance

As a Finance Gap Insurance customer, your policy helps cover any outstanding loan balance following a total loss such as accident or theft, up to the level of cover you have chosen. Your policy includes cover for insurance, registration and car hire cover.

How can we help you?

Want to claim on an existing policy?

For Motor Vehicle, Finance Gap and Finance Protection Insurance policies you can lodge your claim over the phone by calling us on 1300 658 067.

For Factory Approved Extended Warranty Insurance and Extended Warranty Insurance claims you will need to contact the Administrator and advise them that you wish to make a claim. A claim form can be obtained by emailing the Administrator or calling 1300 888 840.

Want to make an adjustment on an existing policy?

If you need to make any changes to your insurance policy, you can do so by calling us on 1300 888 840. Depending on the type of alterations you need to make, your premium may change. With the exception of policy cancellation, we do not charge any administration fees to make changes to your policy.

Have an enquiry about your existing policy?

Please contact our Lexus Customer Solutions Centre onĀ 1300 888 840.

I do not have an existing policy

Lexus Insurance no longer offers this product to new customers. However, we are always here for you if you need help. Please call us on 1300 888 840 to talk to a customer service representative.

If you would like to understand the full details of your Finance Gap Insurance policy with Lexus Insurance please refer to the Product Disclosure Statement (PDS) and Supplementary Product Disclosure Statement (SPDS).


Important documents - Legal PDS'

Get to know your Finance Gap Insurance better.

Lexus Finance Gap Insurance Policy and Product Disclosure Statement

Supplementary Product Disclosure Statement (SPDS)
This SPDS, dated 28th January 2021, updates and should be read in conjunction with the Lexus Finance Gap Insurance Policy and Product Disclosure Statement any other applicable SPDS we may have given you, for new policies commencing on or after 25th March, 2021.

Supplementary Product Disclosure Statement (SPDS)
This SPDS, dated 1 May 2019, updates and should be read in conjunction with the Lexus Finance Gap Insurance Policy and Product Disclosure Statement and any other applicable SPDS we may have given you.

Lexus Insurance Financial Services Guide

Lexus Insurance Insurance Product Governance
Lexus Insurance Insurance is committed to providing our customers with products that are suitable for their needs and meet their expectations. This policy outlines how we respond to customer needs and expectations in our approach to the design, distribution and regular review of our products.

Lexus Insurance Complaints Guide 
Effective from 1 July 2021, please refer to this guide for information about how Lexus Insurance will handle any complaint that you may have.

Lexus Insurance Family and Domestic Violence Policy
Lexus Insurance recognises that Family and Domestic Violence is a serious issue that may be affecting our customers and we are strongly committed to supporting them. This policy sets out how we will support those affected by Family and Domestic Violence.


Contact details

Claims or existing policy information: 1300 888 804
Mon-Fri 8:30am to 7:00pm AEST
Sat 9:00am to 4:00pm AEST

Lexus Insurance
PO Box 7212
Melbourne VIC 3004

Business man talking into bluetooth headset
1.Terms and conditions apply. This advice is general in nature and does not take into account your objectives, financial situation or needs. Before making a decision to purchase any of the insurance products you should consider the appropriateness of the advice taking into account your own objectives, financial situation and needs and refer to the current PDS and Target Market Determination for the relevant product available from participating Dealers, via our website at or by calling 1300 888 840. Lexus Insurance purchased in a dealership or via the Lexus Insurance National Customer Solutions Centre is facilitated by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536 as agent for, and on behalf of, the insurer. The insurer of Lexus Insurance is Aioi Nissay Dowa Insurance Company Australia Pty Ltd ABN 11 132 524 282, AFSL 443540 (Adica). If Lexus Insurance is purchased online, the issuer and insurer is Adica. Our warranty insurance policies do not change or take away your rights under the Australian Consumer Law. Your right to claim under our warranty insurance policies for the benefits covered is in addition to other rights and remedies you have under the law in relation to your vehicle. However, you can choose to make a claim under any of our warranty insurance policies even if you have rights under the law.
The information provided on this website by Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536 is of a general nature and for information only. Nothing on this website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any of the products and services featured on this website, you should consult with your own independent legal, taxation and financial advisors, who can advise you about your personal circumstances.


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